Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

About Us

My Serenity Mental Wellness (MSMW) is a holistic group practice serving the Inland Empire. We specialize in trauma, anxiety, and depression through personalized, compassionate care. We genuinely operate as the My Serenity Family (MSMW Fam) — a warm, collaborative group of therapists and administrators who support one another, share laughter, and enjoy the simple moments like eating together. We proudly serve a diverse community and value diversity, equity, inclusion, and cultural humility in our care and our team.

If you’re looking for a workplace that blends professionalism, purpose, and personality, this could be your home.

About the Role

We are seeking an Administrative Assistant / Mental Health Receptionist who will play a key role in keeping our office organized and our team supported. This position provides both front and back-office support for a growing mental health practice. You’ll be the first point of contact for clients, assist with scheduling and records, and help ensure smooth daily operations for our therapists and leadership team.

This position is hybrid — requiring at least 3 days per week in-person in Rancho Cucamonga, with flexibility to work from home on other days.

Responsibilities

Schedule and manage client appointments and therapist calendars

Answer calls and emails with professionalism and warmth

Handle confidential client information and maintain HIPAA compliance

Coordinate with billing and insurance companies for eligibility checks

Assist with payroll, transactions, and petty cash management

Support marketing and social media coordination (Canva experience a plus)

Help onboard and train new hires

Maintain organized client charts and records

Attend team meetings and support specialty projects

Manage office inventory and ensure common spaces remain welcoming

Provide general administrative support to therapists and leadership

Requirements

High school diploma or equivalent (required)

1+ year of medical or mental health front office experience (preferred)

Computer fluency; comfort using multiple software systems

Familiarity with HIPAA compliance

Strong communication and multitasking skills

Friendly, professional demeanor and a team-player mindset

Ability to take initiative and work independently

Reliability, punctuality, and flexibility

Canva or marketing experience (preferred)

Bilingual - Spanish (required)

Benefits & Perks

Dental, vision, and disability benefits

Medical (privately paid option)

Paid sick time and vacation

Flexible schedule and hybrid work model

On-the-job training and growth opportunities

Supportive, relaxed, and lively atmosphere

Off-site team events and wellness activities

401(k) participation (optional)

Work for a purpose — supporting the mental wellness of others

To Apply

Send your resume and a brief introduction to therapy@myserenitymw.com with the subject line “Administrative Assistant – MSMW.”

We can’t wait to welcome someone who’s ready to grow, laugh, and make a difference with us!

Flexible work from home options available.