Mandy Hancock Law PLLC is a growing family law firm committed to delivering exceptional legal service with professionalism, compassion, and clarity. Clients come to us during important life transitions, and the quality of our internal systems directly impacts their experience. We are seeking a Billing & Accounts Specialist who understands that accurate financial management is not just about numbers; it is about supporting clients, strengthening the firm, and helping the team operate efficiently. The ideal candidate brings strong technical billing skills, excellent communication, and a service-oriented mindset that aligns with a professional, drama-free team culture. This role is ideal for someone who enjoys ownership of their work, values organization and precision, and thrives in a fast-paced environment where accuracy and client care matter equally. Why Join Us At Mandy Hancock Law, you will be part of a team that values: • Professionalism without unnecessary rigidity • Clear communication and mutual respect • Personal accountability and continuous improvement • A supportive, collaborative, and service-oriented culture • Meaningful work that helps clients navigate important life moments This is more than a billing role; it is an opportunity to contribute to a growing law firm where your accuracy, organization, and commitment to excellence make a real difference every day. Responsibilities: • Manage firm billing and invoicing processes with accuracy and consistency • Enter and maintain revenue and expense information in QuickBooks Online • Monitor retainer replenishments, accounts receivable, and collections • Manage accounts payable processes and account tracking • Maintain accurate financial records across systems and databases • Follow firm billing policies and procedures while helping ensure compliance • Communicate clearly and professionally with clients regarding billing matters • Provide high-level customer support to both internal team members and clients • Proactively identify discrepancies, gaps, or inefficiencies and recommend improvements • Maintain timely, accurate, and client-focused billing services • Work independently while collaborating effectively within the team environment Qualifications: The ideal candidate will demonstrate: • Strong working knowledge of QuickBooks Online • Understanding of how accurate financial entry impacts client experience and firm operations • Exceptional communication and customer support skills • High level of organization, dependability, and attention to detail • Ability to manage a fast-paced workflow with professionalism and consistency • Strong problem-solving skills and sound judgment • Ability to quickly learn and apply company policies, procedures, and systems • Ownership mindset with accountability for results • Commitment to delivering precise, timely, and client-focused work • Ability to communicate with clarity, professionalism, and care • Service-oriented and drama-free approach when working with teammates and clients Compensation & Benefits $18 hourly plus performance-based bonus opportunities We offer a supportive environment where strong performance is recognized and rewarded, including: • Performance-based bonus opportunities • Paid holidays • Paid time off (PTO) • Medical, dental, and vision insurance • 401(k) after six months of employment • Opportunities for professional growth and development Compensation: $18 hourly plus performance-based bonus opportunities

• Manage firm billing and invoicing processes with accuracy and consistency • Enter and maintain revenue and expense information in QuickBooks Online • Monitor retainer replenishments, accounts receivable, and collections • Manage accounts payable processes and account tracking • Maintain accurate financial records across systems and databases • Follow firm billing policies and procedures while helping ensure compliance • Communicate clearly and professionally with clients regarding billing matters • Provide high-level customer support to both internal team members and clients • Proactively identify discrepancies, gaps, or inefficiencies and recommend improvements • Maintain timely, accurate, and client-focused billing services • Work independently while collaborating effectively within the team environment