At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

SUMMARY OF RESPONSIBILITY:

The Billing & Collections Coordinator I implements company best practices ensuring all billing and collections activities meet state and federal compliance requirements. Timely follow-up activities conducted on assigned accounts to reduce outstanding account receivables.

The pay range for this position is $18.35-$23.85 an hour. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Essential Functions:

• Ensure order setup accuracy for proper reimbursement.
• Perform daily review of orders for billing.
• Perform follow-up and collections activities on assigned accounts to maintain a reduced Days Sales Outstanding (DSO).
• Recommend receivables for refund and adjustment or write off.
• Submit appeals as required.
• Perform inquiries to payers on outstanding receivables.
• Initiate resolution of billing holds with order processors.

QUALIFICATIONS AND COMPETENCIES:

• High School diploma/GED required; Associates degree preferred.
• Minimum one year related experience required.
• Proficiency in Microsoft Office Suite required.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Skills

REQUIRED SKILLS AND COMPETENCIES:

• Working knowledge of billing and collections processes, with the ability to ensure accurate order setup and timely claim submission for proper reimbursement.
• Ability to review orders daily for billing readiness and compliance with internal procedures.
• Experience performing accounts receivable follow-up and collections activities to reduce outstanding balances.
• Skill in identifying and recommending refunds, adjustments, or write-offs in accordance with payer responses and company guidelines.
• Ability to prepare and submit insurance appeals as required to resolve denied or underpaid claims.
• Strong communication skills to conduct payer inquiries and obtain status updates on outstanding receivables.
• Ability to collaborate with internal teams, including order processors, to resolve billing holds and documentation issues.
• Understanding of and adherence to state and federal compliance requirements related to billing and collections activities.
• Proficiency in Microsoft Office Suite, including the ability to use productivity tools to track work, document actions, and manage assigned accounts.
• Strong attention to detail, time management, and organizational skills to manage multiple accounts and meet follow-up expectations in a deadline-driven environment.

Required Experience

REQUIRED SKILLS AND COMPETENCIES:

• Working knowledge of billing and collections processes, with the ability to ensure accurate order setup and timely claim submission for proper reimbursement.
• Ability to review orders daily for billing readiness and compliance with internal procedures.
• Experience performing accounts receivable follow-up and collections activities to reduce outstanding balances.
• Skill in identifying and recommending refunds, adjustments, or write-offs in accordance with payer responses and company guidelines.
• Ability to prepare and submit insurance appeals as required to resolve denied or underpaid claims.
• Strong communication skills to conduct payer inquiries and obtain status updates on outstanding receivables.
• Ability to collaborate with internal teams, including order processors, to resolve billing holds and documentation issues.
• Understanding of and adherence to state and federal compliance requirements related to billing and collections activities.
• Proficiency in Microsoft Office Suite, including the ability to use productivity tools to track work, document actions, and manage assigned accounts.
• Strong attention to detail, time management, and organizational skills to manage multiple accounts and meet follow-up expectations in a deadline-driven environment.