Job Title: Billing Coordinator
Duration: 4-Month Contract (with possible extensions)
Rate: $20 – $25/hr (W2) + 401k 4% Match
Work Authorization: Must be authorized to work in the United States now and in the future without the need for employment-based visa sponsorship. Sponsorship is not available for this position.
We are seeking a detail-oriented Billing Coordinator to support billing exception processing, customer account adjustments, and billing accuracy within a utility operations environment. This role supports the Meter-to-Cash process by reviewing billing exception memos, performing account adjustments, and ensuring compliance with tariff regulations across multiple operating states.
The ideal candidate has strong attention to detail, experience with back-office accounting or billing operations, and the ability to work efficiently within deadlines while collaborating across customer service and operational teams.
High School Diploma or GED from an accredited institution
Solid working knowledge of Microsoft Excel, Microsoft Word, and Lotus Notes
Strong verbal and written communication skills
Knowledge of back-office customer accounting processes
Experience working in a team-oriented environment
Strong planning and organizational skills
Ability to manage multiple tasks and priorities simultaneously
Demonstrated ability to deliver results while working within time constraints
Advanced knowledge of billing regulations and commission rules across multiple states
Experience with billing exception processing
Experience handling billing adjustments and corrections
Strong customer service experience
Experience working with customer information systems
Understanding of utility operations including Meter-to-Cash processes, call centers, and logistics
Experience with Gas Measurement Billing (GMB) for processing charts and volumes for commercial and industrial customers
Billing Operations
Review and complete billing exception process memos accurately and within required timelines.
Ensure billing is issued accurately to customers in accordance with tariff regulations across supported states.
Monitor deferred (non-billing) accounts and take corrective actions to ensure completion within tariff timelines.
Account Adjustments & Exception Handling
Perform billing adjustments for non-registering meters and fast meters according to tariff guidelines.
Conduct account corrections and billing reconciliations when discrepancies occur.
Provide explanations of billing adjustments to customers and assist call center representatives with billing inquiries.
Process Monitoring & Performance
Monitor assigned workloads and ensure all tasks are completed within service level timelines.
Support the Billing Exception Team in meeting daily and monthly service level metrics.
Identify process improvement opportunities and recommend enhancements to improve operational efficiency.
Collaboration & Support
Work cross-functionally with call centers, operations teams, and other Meter-to-Cash functions.
Participate in cross-training initiatives to support other operational areas when required.
Maintain a strong customer-focused approach while supporting internal and external stakeholders.
Adaptability
Planning & Organization
Team Collaboration
Initiative & Decision Making
Follow-Up & Accountability
Strong Interpersonal Skills
Commitment to an Inclusive Work Environment