RESPONSIBILITES

1. Collections

• Direct collection efforts to customers.
• Collaborate with sales and senior management when necessary to facilitate the collection process.

2. Customer Service

• Provide excellent customer service regarding collection issues.
• Resolve client questions and discrepancies.

3. Dispute Resolution

• Reconcile customer disputes related to payments of outstanding balances.

4. Issue Identification

• Identify and report issues as needed.

SKILLS

1. Communication

• Excellent verbal and written communication skills.

2. Customer Service

• Excellent customer service skills.
• Strong follow-up abilities.

3. Work Skills

• Ability to follow through to completion on all assignments.
• Ability to work independently and in a fast-paced environment.
• Strong analytical/problem-solving and organizational skills.

4. Interpersonal Skills

• Ability to anticipate work needs.
• Interact professionally with all parties.

5. Technical Skills

• Good PC knowledge.
• Possess data entry skills.
• Proficient in Microsoft Office.

6. Personal Attributes

• Ability to be resilient, positive, and focused.
• Well-organized with the ability to prioritize.

7. Time Management

• Ability to manage strict deadlines.

Qualifications

• Proven experience in collections, customer service, and dispute resolution.
• Strong communication and interpersonal skills.
• Ability to work independently and in a fast-paced environment.
• Proficient in Microsoft Office and data entry.

EDUCATION + EXPERIENCE

• High school diploma or equivalent
• Previous experience in a similar role.

WORKING CONDITIONS

• This position may require occasional collaboration with sales and senior management.
• Ability to work in a fast-paced environment with strict deadlines.