Job Description

TECHNICAL CUSTOMER SUPPORT SPECIALIST LOCATION: WOBURN, MA POSITION TYPE: FULL-TIME/PERMANENT/DIRECT HIRE/HYBRID

WHO WE ARE:

Prendio is an exciting software startup company on the verge of explosive growth looking for a kind, vibrant, and intuitive Technical Customer Support Specialist to help our clients make the best use our product. If you enjoy a good challenge, have the heart of a teacher and are passionate about learning new technologies, we'd love to talk to you!

WHAT YOU’LL DO:

As a Technical Customer Support Specialist with Prendio, each day you will be presented with new and interesting problems to solve. This role requires a very technically minded, hands-on individual who pays close attention to detail and can handle multiple priorities at once. As the new Prendio Technical Customer Support Specialist, you are an integral part of creating a first-class user experience for our fast-growing customer base.

ON A GIVEN DAY, A PRENDIO TECHNICAL CUSTOMER SUPPORT SPECIALIST MAY:

• Provide customer service via phone, email, and screen share sessions
• Develop and maintain relationships with both clients and vendors through effective and timely communication
• Research, resolve and follow up on any customer service/technical issues in a timely manner
• Respond to, create, update, and maintain case records in our support ticket system
• Initiate screen share sessions to troubleshoot issues
• Replicate and escalate suspected bugs to developers using Jira
• Document and analyze requested features
• Apply known quick fixes when production issues are reported
• Create documentation
• Perform regression and MAC Testing
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• 1+ years of customer service experience
• Extensive experience with MS Office
• The ability to prioritize and handle multiple tasks
• Must be capable of thriving in a fast-paced and changing environment
• Strong written and verbal skills
• Must be a decisive individual with great problem-solving skills
• Great attention to detail
• Must be a dependable, flexible and consistent team player with a positive attitude
• The ability to independently identify, research and resolve issues
• An affinity for learning new programs and software applications
• Must be self-motivated, inquisitive, and persistent
• Strong technical knowledge of software applications
• The ability to communicate clearly, patiently, and kindly
• A friendly, upbeat personality
• Experience with Reporting software, JavaScript, SQL & Jira/Confluence helpful but not required

COMPENSATION AND BENEFITS:

• Competitive salary
• Blue Cross Blue Shield Health Insurance – 100% of employee premiums paid
• BCBS Dental insurance – 100% of employee premiums paid
• VSP Vision Coverage
• Flexible Spending Account – Healthcare
• Health savings account
• 401K/Roth 401k with generous company match
• Short- & Long-Term Disability and Life Insurance – premiums paid
• Paid holidays
• PTO
• Complimentary subscription to the Calm app, pet insurance, legal assistance and
• more

PERKS:

• On-Site Gym
• Standing Desks
• Regular catered lunches
• Work sponsored social clubs and activities
• Quarterly employee appreciation events
• Full kitchen stocked with snacks and coffee
• Unique and beautiful office space
• A fun, friendly, and engaging work environment

THIS IS THE FUN AND EXCITING CHALLENGE YOU’VE BEEN LOOKING FOR! APPLY TODAY TO JOIN THE TEAM AT ONE OF THE FASTEST GROWING SOFTWARE STARTUP COMPANIES IN THE GREATER BOSTON AREA!

Company Description

Prendio is a breakthrough eProcurement service...designed from the ground up to serve the Biotechnology and Pharmaceutical vertical. Prendio benefits our clients and supplier partners by connecting scientists with the right products at the right time and at the right price. We are focused on customer service and modern, easy-to-use web experience. At Prendio, we’ve created a company where people are valued and are encouraged to grow and contribute ideas. We invest in our people and helping each of our employees reach their potential. We can’t wait to see where you take us!