Job Description

BioProcure is a breakthrough Procure-to-Pay service designed from the ground up to serve the Biotechnology and Pharmaceutical vertical. Our core focus is on customer service and we’ve developed a modern, easy-to-use web experience for our clients. We serve a client base of the most innovative biotech research companies as they discover cutting-edge therapies to tackle the world’s most challenging health problems.

Applicant should possess strong organizational skills and be able to work independently or with a team to manage multiple projects. Excellent written, verbal communication and computer skills are required. Fast-paced environment; attention to detail is critical.

RESPONSIBILITIES:

• Provide customer service via email and phone support

• Develop and maintain relationships with both clients and vendors through effective and timely communication

• Complete daily orders in a timely fashion with accuracy and integrity; prioritize orders to ensure the most “critical” are processed immediately for timely delivery

• Evaluate orders to determine most effective costs and work with sales reps on discounted pricing

• Establish effective working relationships with customers through continuous communications on delivery, pricing, req status, and order confirmations

• Establish effective working relationships with suppliers through cost negotiations and product search/analysis

• Respond as quickly as possible to any customer requests via ticket system; if not able to answer question immediately, work with suppliers or team to seek information for solutions

• Follow departmental SOPs for processes and escalations

• Onboard new clients (when needed)

• Responsible for capital equipment orders (after 3-month period and supervisor discretion)

• Consistently place a minimum average of 32 orders per day

• Seeks out cost savings opportunities with suppliers

• Prendio knowledge, trouble shooting and problem solving

• Exhibits a consistent high level of accuracy

• Perform other job-related duties as needed

Company Description

BioProcure is a breakthrough Procure-to-Pay service ...designed from the ground up to serve the Biotechnology vertical. Our core focus is on customer service and we’ve developed a modern easy-to-use web experience for our clients. We serve a client base of the most innovative biotech research companies as they discover cutting-edge therapies to tackle the world’s most challenging health problems. Would you like to join us in supporting this exciting research? Then read on!