Job Description

WHY BIRDEYE?

Theres been a fundamental shift in how we buy and sell. Once, business began with an introduction and ended in a transaction. Then came subscriptions and recurring relationships. Now we live in an Experience Economy, where customers are everything.

The world of Customer Experience (CX) is exploding and BirdEye is democratizing access to it. We bring omnichannel CX to businesses from main street to the Fortune 500. Were on a mission to empower businesses to meet, convert, and thrive with their customers.

We do it for the customers who need the best, the business innovators bringing it to them, and the global team here building it all. With BirdEye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue.

Founded in 2012, BirdEye is headquartered in Silicon Valley. In 2019, BirdEye was ranked #1 in Online Reputation Management and #60 in the 100 Best Software Companies in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

To learn more, please visit: https://birdeye.com

WHAT YOULL DO:

BirdEye, a next-generation customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a high-octane, seasoned leader with competitive drive to build, manage and operate a best in class team of BDRs. As a Sales Manager, you will drive the company's high growth numbers and play an integral role in the success of the sales organization.

Responsibilities

• Hire, train and manage a team of Business Development Reps (BDRs) who are focused on self generating, cold-calling, and qualifying leads, setting meetings, and delivering high quality opportunities to Account Executives that will drive successful business
• Drive strategy and vision for the team in support of sales goals and create a scalable infrastructure to support our high growth
• Analyze business and industry trends and implement best practices to continue to evolve the team to stay ahead
• Partner with Sales, Marketing and Business Development to establish outbound lead generation that is aligned with sales goals, marketing initiatives and Business Development plans
• Work closely with Sales Operations to establish, enforce, and improve team efficiency, effectiveness, and reporting

REQUIREMENTS

• BA/BS degree required, MBA a plus
• 3+ years of success building, leading, and managing a team of BDRs, or inside sales professionals in a B2B technology company (SaaS preferred)
• Proven abilities to think strategically and influence cross-functionally to drive results
• A deep level of experience in sales development best practices and developing, coaching, and scaling sales development teams
• Salesforce/Salesloft experience is a plus
• An outstanding history of leadership, strategy and analysis
• A track record thriving in a fast moving, entrepreneurial and self-starting environment that leverages creativity and insight
• Outstanding organization and time management skills
• High degree of business acumen
• High attention to detail while being able to multi-task

BENEFITS

• A competitive salary
• A rich benefits package including medical, dental, and vision
• 401(k) plan
• Stocked kitchen complete with coffee, snacks, and catered lunch every Friday
• Monthly team building activities
• Abundant opportunities that come with a dynamic and fast-growing organization!