Job Description

BizIQ Smart Local Digital Marketing with a focus on small business online presence.

Are you ready to get your foot in the door at the highest rated small business marketing agency in the country? BizIQ is looking for experienced Customer Success Account Managers to support our customers and enhance their business success!

We Made INC 5000 list of fastest growing companies in Arizona three years in a row! We have an A+ Rating with the BBB and over 600 FIVE STAR reviews on Google!

BIZIQ helps over 20,000 small business owners capture and convert new customers by increasing their visibility on major search engines, mobile devices, local maps, major directories and popular social media channels. We’re experts in the small business local digital marketing industry. Our company is located in the fun and trendy Arcadia District of Phoenix, AZ. (A lot of great restaurants nearby, and conveniently located to the valley freeways)

Position Details:

BizIQ’s Customer Success Department is seeking driven, enthusiastic Account Managers with a passion for small businesses and the marketing industry. As an integral member of the Customer Success team, you’ll get hands-on experience and continued training in the most current internet marketing methodologies and practices.

The ideal candidate for the Customer Success Account Manager role must have exquisite communication and people skills and a passion for unparalleled customer service. You must be comfortable working in a fast-paced, always evolving, startup-like environment. We are looking for someone who is a self-starter, has excellent grammar, pays attention to every detail, works well with others and is able to adapt to changes quickly in a high-pressure production driven environment.

KEY DUTIES:

Provides exceptional services during the client onboarding process and on a continual basis to our growing client base.

• New client phone interviews

• Gain an understanding of your assigned client’s specific small business, industry, products, and services in order to help their online marketing strategy and offer suggestions

• Build strong business relationships with your assigned book of business

• Seamlessly communicate between your clients and the development/fulfillment teams

• Compose and post online written professional business descriptions and other relative content

• Communicate updates and follow-ups with clients

• Complete daily assigned tasks and goals as assigned

• Collaborate with a variety of internal departments

• Build long-term relationships with clients

• Investigate and determine clients wants and needs

• Plan and implement digital strategies for clients

• Always work towards those goals

• Analyze effectiveness of digital campaigns

• Prepare and present reports on their progress

• Upsell digital marketing products to increase their ROI

• Keep abreast with new trends in digital marketing

YOUR PROFILE AND SKILLS REQUIREMENTS:

• College Degree preferred

• 2+ years of Sales-based Account Management experience

• Mastered PC and internet usage/ research abilities

• Expert and articulate English grammar, spelling, and punctuation (assessments required)

• Strong emphasis on attention to detail and time management (assessments required)

• Type 40+ WPM

• Extremely well organized, with the ability to work well under pressure

• Excellent verbal and written communication skills

• Exceptional attendance and work ethic

• Positive attitude

• Outgoing and confident personality

• Passion for helping the small business community

• Interest in achieving small business owners goals

PREFERRED:

• Experience writing content on the internet

• Digital marketing or SEO experience preferred

• Google Analytics/Adwords Certification

• Local search ranking factors knowledge

COMPENSATION:

• Starting at $18 per hour DOE and includes Bonus and Commission

• Salary or role advancement based on your effort, attitude, attendance, and quality

• 10% commission on any up-sells or add-ons

BENEFITS OF WORKING WITH BIZIQ:

• Competitive salary based on experience

• 401K with generous profit share

• Multiple Medical, Dental, and Vision insurance options as part of a comprehensive benefit package.

• Paid Time Off

• Paid Holidays (including “floating” holidays)

• Office Pet Policy

• Fun, energetic atmosphere

• BizIQ Bucks! - peer-to-peer internal rewards program

• Weekly catered lunches

• Cash spiff incentives

• Espresso machines

• No weekends or travel required

• Relaxed and social company culture

TO APPLY:

Submit your resume along with a brief cover letter explaining why you have applied and how you are the best candidate for the position. Also please include your direct email address. Many job boards do not forward direct email addresses.

No Walk-Ins, please. All interviews must be scheduled.

Company Description

BizIQ to date has helped over 26,000 small business owners in America capture and convert new customers by increasing their visibility on major search engines, mobile devices, local maps, major directories, and popular social media channels. We have the best reputation in the Local Marketing Industry and have more positive reviews than any other Digital Marketing company in North America. Google “BizIQ reviews” and check out what our client’s and staff are saying about us! If you are looking for a career with a company that offers a service you will be proud to stand behind look no further. If you share our passion for helping small businesses and are looking for a solid opportunity to build your career and evolve with the local marketing industry then this the place for you.