Job Description

WE ARE

Black Rifle Coffee Company is disrupting the coffee market as a premium, small-batch, roast-to-order, veteran-owned business.  We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers!  We are more than a product and more than a company; we are a culture.  A culture full of motivated men and women who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency.  Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

THE ROLE

We are looking to add a friendly, detail-oriented Customer Service Representative in San Antonio, Texas to effectively represent our brand and routinely deliver customer satisfaction.

YOUR TASK

• Handle a high volume of customer inquiries with a consistent, accurate, and friendly attitude.
• Proactively looking for solutions and ways to service our customers.
• Place outbound sales calls and campaigns.
• Make courtesy follow-up calls.
• Understand the products that Black Rifle Offers and be able to assist customers with questions they have
• Manage inquiries regarding our websites, products, promotions and orders.
• Complete and manage product exchanges, re-routes, and returns.
• Collaborate and follow-up with customers.

YOUR EXPERIENCE

• 2+ years’ experience in customer service
• Ability to determine customer needs and provide appropriate solutions
• US Military Veteran a plus

YOUR BENEFITS

• Competitive Pay
• Comprehensive medical, dental & vision package
• Company-paid life insurance + supplemental options
• Short and Long-Term disability options/coverage
• Extensive EAP program with legal coverage
• American values-based culture built on freedom, integrity, accountability, respect, love, and commitment to serve those who have served.

BRCC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. All selected candidates will be required to submit to a pre-employment background check.