We are a CPA firm located in Florham Park New Jersey with an ever-growing client base. We have approximately 165 employees and are looking to add an additional resource to our IT team. This is a full- time position which requires attention to detail, excellent communication & interpersonal skills, as well as analytical thinking and troubleshooting. You will work closely with internal staff members as well as support our clients which range from mid-sized companies to Fortune 500’s. Your role will be a mix of both phone and desktop support; in addition to break/fix diagnostics of (PC/laptops), mobile devices, printers and Audio/Visual setups.
Required Skills
- Technical Support of our 165-user base encompassing both phone & desktop support
- Audio/Visual Setup – including VOIP phones, conference bridges, video Conferences, etc.
- End user Support with various issues pertaining to Windows 10
- MS Office 2016/365 support (Word, Excel, Outlook, Access)
- Remote Desktop assistance
- VPN support/troubleshooting
- Troubleshooting and repair of desktops/laptops
- Mitigation and removal of viruses/malware
- Provide additional assistance to IT Dept. as various projects arise
- Willingness to travel to our NY Office as needed
- Provide after hours support for end users
Required Experience
- 2-3 years technical support experience in a small to mid-size firm
- A+/Network+ certification – Other certifications are a PLUS
- Technically well versed in Windows 10
- Previous experience using various desktop support ticketing systems
- Experience with Office 2016/Office 365, QuickBooks, Quicken, Adobe Acrobat, & SQL
- Previous experience with VOIP phone technology, configuration & setup
- Knowledge of Windows system migration/user profiling
- Excellent communication & troubleshooting skills
- A great customer service attitude