WHO WE ARE

Blankfactor is a global service provider offering end-to-end delivery of custom software solutions. We provide mission-critical full-stack development, management, and consulting services to support our clients and their teams. Our headquarters are located in the United States, with other offices located in Bulgaria and Colombia. Our culture is anchored in expertise, excellence, and care for our talent and clients.

WHAT YOU WILL DO

We are looking for a Client Partner/SME within the banking industry that will drive and expand account growth by developing strategic client relationships and ensuring satisfaction throughout the card banking process. The Client Partner/SME will advise and support clients by offering solutions and tactics to achieve their business goals; therefore, a strong record of accomplishment in profitable growth along with account expansion and management experience is necessary.  This role requires extensive customer relations experience and a focus on revenues, operating margin, customer satisfaction, and employee growth and development. Although this position is client- and sales-oriented, soft technical skills related to legacy and modern banking payment applications, APIs, and bank product design are highly desirable.

RESPONSIBILITIES

• Acquire and expand key account relationships with potential revenue of $10MM+.

• Take ownership of the region's new and existing product development and enhancement, and be the go-to person for all banking product-related matters. 

• Develop and drive new/improved processes, communication, and relationships between partners to enable efficiency.

• Oversee the delivery and support of business development by recommending technical solutions, consulting between business operations, and determining software development requirements or enhancements.

• Create an account plan with details of the relationship, opportunities to pursue, revenue expectations, and potential threats or weaknesses to address. 

• Serve as the bridge between the business and IT stakeholders to embrace technology as a tool to solve business problems.  

• Use expertise in banking products to help design and build such products in Thought Machine's core banking platform.

REQUIREMENTS AND TECHNICAL SKILLS

• 5+ years of experience working in the retail banking industry and familiarity with North American, LATAM, and Canadian markets.
• Knowledge of SME/corporate/commercial products will be a plus.
• In-depth knowledge of financial logics and features across deposit and lending banking products is a must.
• Previous product management experience across all banking products.
• Experience working either as a consultant or banking domain expert.
• Able to provide ongoing knowledge and awareness of regulations impacting financial services in the region. 
• Able to work within a cross-functional environment, particularly with sales, product, project services, and engineering teams.
• Excellent analytical approach and problem-solving skills with attention to detail.
• Excellent stakeholder management skills.
• Excellent presentation software skills to create content for internal and external stakeholders.
• Candidate location preference is Miami, FL or New York City, NY, but open to remote.

WHAT WE OFFER

• Competitive salary with an attractive social package
• Working on wide-ranging and sophisticated projects with highly skilled professionals, international clients, and the latest technologies
• A culture of collaboration and continuous learning in a work environment invested in nurturing your skills and shaping our common technological future.

We believe that diversity of experience and background contributes to more robust ideas and a stronger team. All qualied applicants will receive consideration for employment without regard to religion, race, sex, sexual orientation, gender identity, national origin, or disability.