Job Description

Our client is a Certified B Corp Digital Marketing Agency that is is looking for a Customer Success Manager. This is a role suited for individuals with localization industry or international marketing experience ideally, formerly in an account management role with customer-facing experience looking to grow professionally. A person looking for a focus on business results; unphased about having business conversations with senior-level clients in Fortune 1000 companies in a variety of roles spanning Media & Communications, Web, Brand, Marketing, Content, Digital, Social Media, Product and Creative.

KEY RESPONSIBILITIES:

• 70%-90% Account Development and 10%-30% Business Development
• Define and manage account strategy & support operational efficiency
• Working with cross-functional teams to determine resource allocation
• Value proposition/key selling points
• Addressing pain points & sales objections
• Quote/proposal strategy
• Pitch decks and proposals
• Intro calls/evaluation
• Contracts & commercial setup
• Lead account teams

EXPERIENCE:

• 3+ years experience in account management or solutions consultancy at a marketing agency (ideally localization)
• Experience with business development within the marketing industry is a plus
• Organized and able to sift through changing priorities. Proactive in identifying customer needs, outward-thinking, skilled in aligning internal and external expectations
• Understanding of sales & marketing techniques and practices
• A track record in building business and solving problems
• Confident with sales and CRM tools for budgeting, presentation, planning and tracking

Compensation Range: $65K-$100K