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General Manager

Blind Tiger Burlington

General Manager

Burlington, VT
Full Time
Paid
  • Responsibilities

    Blind Tiger Burlington in Burlington, VT is seeking a General Manager to join our team. As a bustling hub of creativity and innovation, our establishment thrives on our passion for delivering exceptional experiences to our guests. We are dedicated to fostering a vibrant work environment where team members are valued and supported. The General Manager role at Blind Tiger Burlington is a unique opportunity to lead and inspire a talented team while overseeing the day-to-day operations of our establishment. With a competitive annual salary range of $55,000 - $65,000 plus free onsite housing and semi-annual bonuses, this position offers a chance to make a significant impact in the heart of Burlington. Responsibilities: • Comply with all Lark Hotels policies, procedures, and SOPs • Develop and maintain the annual Business Plan which includes an Operating Budget, Staffing Plan, Marketing Plan, and Capital Budget • Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories • Lead the hotel in achieving high-performance levels in service and profitability • Manage and nurture relationships/expectations between the owner, management company, and the hotel • Develop and maintain relationships with key hotel accounts • Hold self and others accountable for achieving results • Create a culture that promotes high employee morale and performance • Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction • Establish, measure, and monitor clearly defined goals and incentive plans for department heads • Respond to guest/employee concerns or complaints in a timely, courteous, and effective manner • Interview, select, train, and orient employees per Lark’s process and procedures • Partner with Department Managers in setting and adjusting the rates of pay and status for direct reports (i.e. Full-Time, Part-Time, etc.) • Effectively coach, motivate, lead, and resolve employee concerns by timely communicating ongoing positive and constructive feedback **** • Conduct 90-day Performance Reviews of Department Managers by providing both positive and constructive feedback • Meet or exceed targeted payroll standards (maintain and monitor an effective system for managing payroll) • Biweekly review of “ACA Reporting” to monitor average hours worked • Review and maintain timely and accurate “status” of employees for benefit plans, i.e. Full Time, Part Time and Terminations • Ensure staff and assignment of daily duties meet hotel needs while effectively controlling payroll • Complete weekly payroll processing • Embrace change, innovation, and creativity • Ensure all new employees receive a safety orientation and safety training prior to starting their hotel job duties. In the event of a vacant department manager position, either personally conduct the orientation and training for that department, or specifically delegate this responsibility to another manager • Plan and preside at regular Department Manager and hotel staff meetings to foster open lines of communication • Use meetings, memos, or bulletins to keep staff informed of hotel events, policies, etc. • Identify and communicate maintenance issues • Ensure the property is clean and well-maintained Qualifications: • 2+ years of experience in hotel management • Strong educational background in related field • Demonstrated competency in property management • Excellent interpersonal communication skills • US work authorization • Have a culinary passion • Must be able to live on-site in provided housing • Ability to identify issues, collect and analyze information to understand the problem, and effectively resolve it. Identify, recommend, and implement best practices • Ability to communicate effectively both verbally and in writing. (Strong writing skills – spelling, punctuation, grammar.) • Proficiency in computer technology, i.e., Microsoft Office and Google Suite. Proficient in operating general office equipment Compensation: $55,000 - $65,000 yearly

    • Comply with all Lark Hotels policies, procedures, and SOPs  • Develop and maintain the annual Business Plan which includes an Operating Budget, Staffing Plan, Marketing Plan, and Capital Budget • Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories                                               • Lead the hotel in achieving high-performance levels in service and profitability                                                                                           • Manage and nurture relationships/expectations between the owner, management company, and the hotel • Develop and maintain relationships with key hotel accounts       • Hold self and others accountable for achieving results • Create a culture that promotes high employee morale and performance                                                                                    • Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction                                                              • Establish, measure, and monitor clearly defined goals and incentive plans for department heads                           • Respond to guest/employee concerns or complaints in a timely, courteous, and effective manner                                • Interview, select, train, and orient employees per Lark’s process and procedures                                      • Partner with Department Managers in setting and adjusting the rates of pay and status for direct reports (i.e. Full-Time, Part-Time, etc.)    • Effectively coach, motivate, lead, and resolve employee concerns by timely communicating ongoing positive and constructive feedback                                                                                    • Conduct 90-day Performance Reviews of Department Managers by providing both positive and constructive feedback   • Meet or exceed targeted payroll standards (maintain and monitor an effective system for managing payroll)                                      • Biweekly review of “ACA Reporting” to monitor average hours worked                                                                                       • Review and maintain timely and accurate “status” of employees for benefit plans, i.e. Full Time, Part Time and Terminations  • Ensure staff and assignment of daily duties meet hotel needs while effectively controlling payroll                                     • Complete weekly payroll processing • Embrace change, innovation, and creativity     • Ensure all new employees receive a safety orientation and safety training prior to starting their hotel job duties. In the event of a vacant department manager position, either personally conduct the orientation and training for that department, or specifically delegate this responsibility to another manager • Plan and preside at regular Department Manager and hotel staff meetings to foster open lines of communication                                  • Use meetings, memos, or bulletins to keep staff informed of hotel events, policies, etc.                                                             • Identify and communicate maintenance issues  • Ensure the property is clean and well-maintained