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N O C

Blink Charging

N O C

Phoenix, AZ
Full Time
Paid
  • Responsibilities

    Job Description

    JOB SUMMARY

    The Network Operations Technician I position presents an exciting opportunity to take on a technical support role in our company. If you are detail-oriented, extroverted, with great troubleshooting skills, this position can give you the chance to fully develop your interests and talents not only with computers and electrical components but great customer service and team building as well. You will play an essential role in the success of our business by ensuring up-time of our EV chargers. This position comes with the potential of further career development as well as interesting and satisfying professional challenges and benefits.

     

    ESSENTIAL TASKS & DUTIES:

    • Respond to internal & external telephone calls and email requests for Blink Charging technical support.
    • Operate efficiently to conclude all on site installation, repair, maintenance, and test activities.
    • Provide on-call troubleshooting, technical, hardware advice and suggestions, including testing.
    • Provide Remote Training to internal and external customers.
    • Produce frequent and analytical service reports.
    • Create a satisfying customer experience while ensuring brand loyalty by using professional customer service techniques, personalizing, and focusing on adding value to a calls and email.
    • Escalate problems as necessary to required personnel.
    • Process checklists and invoices, as necessary.
    • Provide support to Customer Service employees.
    • Participate in audits of Blink EVSE hardware and software.
    • Collaborate in making changes to NOC documents and processes.
    • Create and communicate bulletins and information to customers and support personnel.
    • Troubleshoot, evaluate, track, and manage EVSE network problems and recommend the best solutions while escalating to higher tiers or resolving according to NOC procedures.
    • Enter data (or assist) into ticketing system in an accurate and complete manner to document problems including troubleshooting results as well as escalation, repair, customer, or other relevant information.
    • Perform other related duties and tasks as assigned or as become evident.

    KNOWLEDGE AND SKILLS

    • Creativity, initiative, accountability, leadership
    • Excellent troubleshooting skills
    • Strong computer skills
    • Excellent customer service skills
    • Ability to set goals and achieve scheduled deadlines
    • Able to work in a fast-paced environment, adapting to changes in product requirements.
    • Ability to identify additional tools or processes to improve procedures
    • Proficient in Microsoft Office, Internet Explorer, Firefox, specific software programs used by Blink Network

    EDUCATION:

    Associates degree in technical field or bachelor’s Degree required if experience requirement not fulfilled.

    EXPERIENCE:

    • Prior help desk, technical support or training experience preferred
    • Prior CRM dynamics experience, or ticketing system preferred
    • Linux experience preferred
    • Some electronics knowledge helpful but not required
    • Some electrical background helpful but not required

    WORKING CONDITIONS:

    Standard work week is 40 hours, may include weekends, Mon-Fri.

    Work generally conducted in an office environment.

    Equal employment opportunity notices are posted on appropriate employee bulletin boards as required by law. The notices summarize the rights of employees to equal opportunity in employment and lists the names and addresses for the various government agencies that may be contacted in the event that any person believes he/she has been discriminated against.