Blink Charging operates a network of electric vehicle automotive charging stations primarily located in the United States. While expanding to new regions worldwide.

Blink is looking for talented people to help take our customer interactions to the next level. Supporting new and existing customers through phone and email, as they choose our charging service for charging their electric vehicle(s). Using the knowledge and support from our world class leadership team, the professionals in this role will assist Blink Charging customers in all questions/support needed to enhance the overall Blink Charging experience. These full-time positions will be based in our Phoenix office (minutes away from Phoenix airport). Currently all shifts are open and will be assigned based on business needs; shift preference is open to discussion depending on business needs. What can you expect from Blink Charging?

Competitive Salary

A positive step in a career in an ever-growing electric car charging market / New positions available monthly

Remote work availability (depending on business needs and performance)

Positive work environment and culture

Essential Duties and Responsibilities (but not limited to):

Supporting customers via phone calls, emails and other inquiries

Provide world class support while answering questions about the company, new exciting products, and overall account management.

Welcome new potential customers by advising them of our products and services.

Uphold and maintain knowledge of customer service principles and practices.

Stay current on all Blink Charging products and services as provided by our world class leadership team.

Other Skills and Abilities

Have a World Class Customer Service mindset with the ability to translate product information and technical information into customer friendly conversations

High level of passion to learn and apply knowledge gained to improve customer service quality and efficiency

Education and/or Experience:

High School Diploma (required) Trade School Certificate or Associate Degree (preferred) 1 year experience in call center or helpdesk environment (preferred) Prior experience with the following program(s) (preferred)

Microsoft Office

ZenDesk

Nextiva

Familiar with most customer service software

**May consider an equivalent combination of education and experience. Job Type: Full-Time, Weekdays and Weekends Bilingual