Job Description

Job Description

WOULD YOU LIKE TO EARN A GREAT LIVING WHILE MAKING A DIFFERENCE IN BOULDER? DO YOU BELIEVE THAT ONE GREAT INTERACTION CAN MAKE SOMEONE’S DAY? WE DO TOO! WE’RE LOOKING FOR AN EXPERIENCED MANAGER THAT HAS A SPECIAL BLEND OF MANAGEMENT SKILLS, ACCOUNT MANAGEMENT SKILLS, AND TAKES PRIDE IN THEIR EMPLOYEES AND COMMUNITY.

Block by Block is seeking to hire an Operations Manager to provide daily oversight to an awesome Ambassador Program in Boulder. This role will manage a staff that will be deployed throughout the Business Improvement District. This position will require great client relation skills to not only manage daily district program operations, but additionally deliver continual program improvements. We’re looking for someone with strong managerial skills, great work ethic, and someone who understands the importance of creating a great downtown experience.

SPECIFIC DAILY RESPONSIBILITIES OF THE OPERATIONS MANAGER MAY INCLUDE:

• Manage recruitment, selection of candidates, Onboarding and the training of all new Ambassadors. Our culture is very important to us and we need someone that will create a work family and not just a schedule.

• Continual adjustments and management of the deployment of resources to match changing needs. This includes resources of the “human kind.” Basically, redeploying according to daily needs or event schedules.

• Continual problem solving and improvement the quality of the program. Problem solving is a very big part of what our Operation Managers do. We need an innovator to lead our teams and improve visitor experience in Boulder!

• Procurement and Inventory of supplies and equipment. It takes tools to get the job done quickly and efficiently. Handyman skills or working knowledge of how to maintain equipment is a plus.

• Reporting outcomes through a variety of reporting channels; (This means spreadsheets, Kronos Timekeeping, Budgets…you get the idea.)

• Hands-on working management in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.

DO APPLY IF:

• YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS that engage on a very high level with the general public so we need great personalities to lead our teams. A good sense of humor helps.
• You have solid work history and longevity of at least 3-5 years at your last employer; we prefer 5 continuous years
• You have supervised a team (We plan on growing!)
• You enjoy working outside in all weather. Yes, all weather.
• You are a problem solver. Remember, we need innovators.
• You know what Quality Assurance means…This means exceeding client expectations, exceeding the Ambassadors expectations
• You have “a little dirt never hurt anybody” mindset. (You’re going to get dirty a lot)
• You know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)
• You have a “do what is right” mindset. Integrity is a must!
• You like a varied work schedule. Events will happen in this city. A manager will need to lead the team during event seasons.

DO NOT APPLY IF YOU:

• Tend to be indecisive and have trouble making quick, effective decisions. (We can’t hold your hands. You have to be strong.)
• If you are inflexible and can’t work outside of a M-F 9-5 position when necessary
• Do not like talking to people, love to make their day, or prefer to work alone. (This is not that job.)
• Like to sit at a desk and file papers all day, because this is not that job.
• Like to know exactly what your day will be like, because this is not that job.

“Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

Job Type: Full-time

COVID-19 considerations: Block by Block has a strong culture of safety. We provide all the necessary COVID policy, safety procedures , and protective equipment to keep everyone safely working.

Job Type: Full-time

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Job Type: Full-time

COVID-19 considerations: Block by Block has a strong culture of safety. We provide all the necessary COVID policy, safety procedures , and protective equipment to keep everyone safely working.

Job Type: Full-time

Pay: $65,000.00 per year

COVID-19 considerations: Block by Block has a strong culture of safety. We provide all the necessary COVID policy, safety procedures , and protective equipment to keep everyone safely working.

Company Description

We provide safety, cleaning, hospitality and outreach services for downtown improvement districts all across the country. We are a great company that is very employee friendly. Block by Block knows that our employees are our biggest asset and treats our Ambassadors accordingly. Our culture is very important to us and we value our work family as one of our biggest assets. We offer benefits to full and part-time employees because we care about everyone's well being no matter how many hours of service to us they deliver. We are devoted to improving our communities and the people who live work and play in them.