Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Full-Time Position Available

Are you interested in being a part of a team that helps to save lives? If that's you, you are in the right place!

Position Title: Director of Hospital Services and Manufacturing

Department: Executive

Reports To: Chief Executive Officer

Position(s) Supervised: Hospital Services/Components Staff, Equipment Specialist, Mobile Collections Staff

POSITION SUMMARY

Ensuring alignment of teams with organizational goals and compliance with regulatory guidelines.

Ensuring a dedicated focus on the production and distribution of quality products in a timely manner while providing the highest level of customer service.

Participating as a member of the blood bank’s management team in planning, program formulation and decision making with particular reference to the role, functions and technical support of the manufacturing and distribution of blood products.

Fostering and enhancing customer hospital relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop and implement a team that embraces customer service and ownership for meeting recipient needs while working in conjunction with collections to ensure patients’ needs are met in a timely manner. Foster staff development to support organizational objectives and standards.

Works with department managers and staff to ensure that collections, manufacturing and distribution processes follow standard operating procedures, ensuring the safety of blood products and compliance with FDA and AABB regulatory requirements.

Maintain open and positive communication with managers and support services departments.

Establish clear expectations for Hospital Services and Manufacturing staff and Mobile Collection staff relating to their job descriptions.

Maintain knowledge of SOPs in all areas of Hospital Services, Manufacturing and Mobile Collections.

Assist Incident Commander and if necessary act as liaison for BBA during an emergency (emergency, crisis or natural disaster).

Work to develop employee proficiency with an expectation of 100% accuracy on all paperwork. Set expectation for reduction of errors in operations and compliance to meet or exceed company objectives.

Make employee safety and well-being a priority at all times. Reinforces attention to safety with staff, promoting timely reporting of safety issues.

Identify professional development opportunities for applicable staff and self.

Participate in the hiring process; perform evaluation and disciplinary review of applicable staff. Utilize support departments as required. Ensure timely completion of competency evaluations of staff and ensure through midlevel management they are completed in a timely manner.

Review timesheets; resolve discrepancies through Accounting Department in a timely manner.

Ensure OSHA regulations, cGMP principles and BBA SOPS are adhered to.

Promote a positive work environment in which staff work cooperatively towards objectives. Work cooperatively with all staff to ensure production of a quality product and there is a focus on exceptional customer service.

Maintain donor and employee confidentiality.

Follows all pertinent SOP’s that relate to this position; will document required information on appropriate records as needed. May be required to perform in other roles as trained and competent to do.

Resolve customer complaints/issues immediately, using appropriate support departments as needed.

Route issues appropriately to support departments. Maintain communication through all levels of organization, encourage employees to utilize appropriate support departments as necessary to resolve issues and answer questions.

Create and monitor performance standards for all areas and positions.

Responsible for reporting and performing corrective actions on occurrences.

Build employee morale through recognition, strong leadership, constructive feedback and performance appraisal.

Responsible for staff who maintain equipment; troubleshoot all equipment issues as appropriate and with minimal disruption to operations.

Exhibits support of BBA values, quality objectives, and customer service standards at all times. Promote the strategic direction of BBA to all employees.

Help maintain positive image of BBA throughout the community and State of Alaska while maintaining overall corporate image.

Attend all relevant meetings as scheduled and able to attend.

Other duties as assigned.

CUSTOMER INTERACTION/PROBLEM SOLVING

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.

Must make customer’s needs a high priority in face-to-face, e-mail or telephone contact.

Must consistently deliver service in a timely, accurate, professional, and friendly manner.

Demonstrate a high level of problem-solving skills.

QUALIFICATION REQUIREMENTS

To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

SUPERVISORY KNOWLEDGE, SKILLS AND ABILITIES

Ability to identify needed changes in procedures, practices, goals, direction or structure of the department.

Ability to promote and implement these changes effectively in a timely manner.

Ability to work effectively to improve the skills of employees by providing clear, specific and helpful performance feedback, and effective coaching and mentoring.

Demonstrate a positive attitude toward one’s work and job.

Strong customer service skills.

Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission.

Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt one’s approach as the requirements of the organization/department change.

Ability to change within the organization or to change job requirements as needed. Retains subject matter expertise in field or profession.

Strong supervisory skills with the ability to develop, train, delegate and follow up on performance of designated staff.

Ability to motivate employees.

Ability to work independently with minimal supervision.

Ability to provide basic to moderate level management and oversight of vendors.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES

Strong interpersonal and communication skills with departmental and organizational staff.

Ability to foster a working environment conducive to excellent customer service.

Good organizational skills.

Ability to problem solve, and to make quality decisions.

Knowledge of general safety and quality assurance procedures.

Strong writing skills.

Strong computer skills.

Ability to instruct and train on a continuous basis.

Ability to maintain confidentiality.

EDUCATION

Minimum: Bachelor's Degree in relevant field required. Experience may be substituted on a year for year basis for educational requirement. Preferred: Master's Degree

EXPERIENCE

Minimum three years of supervisory experience, preferably in a fast paced, highly regulated environment.

CERTIFICATES, LICENSES, ETC.

Minimum: Current Driver’s License. Must be able to pass a background check by the Transportation Security Administration (TSA), as well as a Federal/Fingerprint Background Check.

WORK ENVIRONMENT

Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. Must be able to lift 50 lbs.