BLOOD BANK OF ALASKA POSITION DESCRIPTION

Position Title: Receptionist

Department: Collections

Position(s) Supervised: None

POSITION SUMMARY

Operates multi-line telephone system to answer incoming calls; directs callers to appropriate

personnel by performing the following duties; completes a variety of administrative duties. Greet, register and assist donors/visitors present at this location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary Responsibilities:

Answer the telephone, route calls promptly, take and forward messages as necessary

Greet and register donors promptly; assist them or direct them to the appropriate person

Greet visitors, assist them or direct them to the appropriate person

Complete clerical/word processing work as assigned.

Provide additional administrative help as necessary to the Donor Services staff.

Keep reception and donor waiting area neat and organized (keep papers filed, Canteen area stocked and clean.

Remain in the reception area during normal hours of operation

Perform donor recruitment tasks as necessary

Other duties as assigned and trained/qualified to perform.

CUSTOMER INTERACTION/PROBLEM SOLVING

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Must make customer’s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner.

QUALIFICATION REQUIREMENTS

To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Able to stand

And/or sit for long periods of time and lift up to 50lbs.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES

Must have strong telephone manners and communication skills.

Maintain the confidentiality of donors and personnel.

Demonstrated ability to provide excellent customer service skills.

Ability to work as part of a team.

Excellent attention to detail.

Ability to represent the Blood Bank of Alaska in a professional manner at all times.

Ability to maintain a calm demeanor in stressful situations

Ability to follow written procedures

Ability to prioritize workflow to process time-sensitive material.

EDUCATION

H.S. Diploma or equivalent. Some computer experience preferred. Knowledge of Microsoft Word.

EXPERIENCE

Previous experience working in a fast paced environment preferred.

CERTIFICATES, LICENSES, ETC.

Driver’s License required.

WORK ENVIRONMENT

Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. Hours of work will be established by supervisor.