Job Description

SUPPORT CONSULTANT

AS A NETSUITE SUPPORT CONSULTANT, YOU WILL PARTNER AND COLLABORATE WITH TEAMMATES CROSS-FUNCTIONALLY TO UNDERSTAND NEEDS, PRESENT OPTIONS, AND FACILITATE THE SELECTION, PLANNING, BUILDING AND DELIVERY OF SOLUTIONS.

WE CURRENTLY HAVE AN EXCITING OPPORTUNITY FOR A NETSUITE SUPPORT CONSULTANT, OUR NETSUITE PRACTICE IS RAPIDLY GROWING. IF YOU ENJOY WORKING IN A FAST PACED ENVIRONMENT WITH POSITIVE ENERGY, GREAT PEOPLE AND ARE LOOKING FOR A CHALLENGING OPPORTUNITY, WE ARE CURRENTLY LOOKING FOR SOMEONE WHO HAS A STRONG BACKGROUND WITH NETSUITE IMPLEMENTATIONS, SUPPORT AND ERP CONSULTING.

A NETSUITE SUPPORT CONSULTANT, IS PRIMARILY RESPONSIBLE FOR THE PLANNING, EXECUTION, AND DELIVERY OF CLIENT PROJECTS. THIS ROLE GUIDES BUSINESS ENGAGEMENT TO DELIVER A FLEXIBLE AND SCALABLE SOLUTION. THE PROJECT MANAGER WORKS COLLABORATIVELY WITH TEAMS TO ENSURE CLIENT PROJECTS DELIVER PROJECT SCOPE ON TIME, ON BUDGET AND WITH HIGH-QUALITY DELIVERABLES. THE IDEAL CANDIDATE WILL WORK IN A TEAM ENVIRONMENT ON NETSUITE RELATED PROJECTS INCLUDING NEW IMPLEMENTATIONS, ENHANCEMENTS, INTEGRATIONS, SUPPORT AND OTHER SPECIAL PROJECTS.

RESPONSIBILITIES

• RESPOND TO SUPPORT REQUESTS WITHIN THE CONTRACTED RESPONSE TIME

• TRACK AND MANAGE OPEN CASES TO RESOLUTION WITHIN TICKETING SYSTEM

• TROUBLESHOOT ISSUES IN NETSUITE AND RELATED PRODUCTS

• EXPERIENCE INTERACTING WITH NETSUITE SUPPORT

• GATHER CLIENT REQUIREMENTS AND DOCUMENT FUNCTIONAL SPECIFICATIONS

• PERFORM SYSTEM TESTING AND END USER CLIENT TRAINING

• CREATE / TROUBLESHOOT FINANCIAL STATEMENTS USING NETSUITE OR OTHER FINANCIAL REPORTING SOLUTIONS

• TROUBLESHOOT AND SUPPORT NETSUITE APPLICATIONS

• COMPLETE PROJECT TASKS AS ASSIGNED, ON TIME AND BUDGET

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Qualifications

SKILLS AND EXPERIENCE

• 2+ YEARS EXPERIENCE WORKING WITH NETSUITE WITH A PASSION FOR CLOUD-BASED SOLUTIONS AND TECHNOLOGY

• DEMONSTRATED UNDERSTANDING OF BUSINESS PROCESSES TO INCLUDE ORDER TO CASH, PROCURE TO PAY, RECORD TO REPORT, REVENUE RECOGNITION, AND FIXED ASSETS

• UNDERSTANDING OF BUSINESS PRACTICES RELATED TO ACCOUNTING/ERP (ACCOUNTS RECEIVABLE, ACCOUNTS PAYABLE, GENERAL LEDGER, INVOICING, ORDER MANAGEMENT, ETC.) 

• EXPERIENCE SUPPORTING NETSUITE INTEGRATED APPLICATIONS (AVALARA, EXPENSIFY, RF SMART, CELIGO)

• ABILITY TO DEFINE, CREATE AND COMPLETE PROJECT DELIVERABLES WITH MINIMAL GUIDANCE

• ABILITY TO INDEPENDENTLY MANAGE INDIVIDUAL TIME AND TASKS

• ABILITY TO QUICKLY ADAPT TO NEW REQUIREMENTS AND CHANGING SITUATIONS

Additional Information

BENEFITS

• 100% FULLY REMOTE

• LIMITED TRAVEL < 10%

• HEALTH, DENTAL, VISION

• 401K

• GENEROUS PTO

• COMPANY RESOURCES PROVISIONED

• PROFESSIONAL DEVELOPMENT/CERTIFICATIONS

• DIRECT HIRE