Job Description

COMPANY DESCRIPTION:

Blue Acorn iCi is the only digital consumer experience company combining analytics, eCommerce, content management, and full-service commerce operations. No other company brings together engineers, data scientists, retail experts, designers and strategists to create seamless, memorable and scalable customer experiences. Through our integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and commerce more effective for legacy brands and digital natives alike, including Le Creuset, Casper, Food Lion, Charter, Ticketmaster, and Panera. Join our incredible team as we successfully deliver extraordinary digital experiences. We are truly a one of a kind company!

POSITION SUMMARY:

This role will work closely with Digital Experience Managers with Blue Acorn iCi's Clients and external design agencies - the candidate should be comfortable explaining the design framework and pushing back on agencies if needed in order to ensure compliance with GSK standards. Candidate should also have a great understanding of optimization testing.

ESSENTIAL JOB DUTIES & RESPONSIBILTIES:

• Lead design for and manage the Website Experience Framework Design System product.
• Set standards for design that enable agency designers to work more efficiently and focus primarily on creative and content development, while ensuring compliance with Legal and Regulatory requirements.
• Ensure website designs follow WCAG 2.1 accessibility standards.
• Prototype designs, which can range from simple paper sketches to high-fidelity and interactive digital mock-ups
• Assess agency designs for adherence to design standards and UX best practices and collaborate with agency partners to ensure feedback is pulled through early in design process.
• Analyze and identify pain points from the users’ perspective, data insights in tools such as Adobe Analytics, Quantum Metric, and Qualtrics
• Leverage experimentation strategies to ensure UX decisions are data and market driven
• Test and track user website journeys to ensure they are driving the correct behavior and delivering optimal UX results.
• Evangelize the latest thinking in user experience design, approaches and strategies
• Collaborate with and advise other functions to define the nature of, and desired outcomes from, UX recommendations.

QUALIFICATIONS:

• Firm understanding of interaction design, and experience applying it to deliver frictionless user experiences
• Experience with Design Thinking and Atomic Design
• Expertise in UX software such as Adobe XD (preferred), Sketch, InVision, Zeplin, is a must.
• Understanding of Responsive web design principles and developing for multiple channels, devices and browsers
• An understanding of front-end web development including HTML5, CSS3, and JavaScript
• Strong understanding of web best practices including SEO/SEM, A/B testing, and conversion rate optimization
• Ability to work with customers and product owners to understand detailed requirements and design complete user experiences that meet their needs and vision.
• Solid grasp of user-centered design and testing methodologies, with a focus on usability and accessibility.
• Strong understanding of web metrics, digital testing methodology and optimization strategies
• Familiar with marketing technology tools such as Adobe Experience Manager, Adobe Target, and Google/Adobe Analytics.
• Adept at vendor/agency management to maintain healthy partnerships and deliver operational excellence
• Domain knowledge and experience in multichannel/digital marketing preferred
• Ability to work independently and manage tasks in a fast-paced environment with changing priorities and requirements
• Experience in Agile and Scrum methodologies and collaboration tools including JIRA, Confluence is highly desirable.
• Familiar working within the constraints of an established design system
• Ability to explain and document the reasoning behind the UX decisions based on enterprise and industry best practices
• A documented design portfolio outlining your design process with shipped products.

TRAVEL REQUIREMENTS:

This position may require travel upon request.

PHYSICAL DEMANDS REQUIREMENTS: Common office/desk environment that involves long periods of time at a stationary desk with extensive computer work that requires repetitive motion of the wrists, hands, and/or fingers.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

California applicants: Please click here for CCPA disclosures.

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