Job Description

Blue Chip Talent is currently looking a few Help Desk candidates to work on site in Irvine CA. These are contract to hire roles with an AWESOME company. We need someone with 4+ years of providing Level II support of hardware and software issues. Candidates will provide  IT support tickets for all employees (onsite and remote) – Technology and Applications.

Duties and required skills:

• Take remote control of the end user device and troubleshoot IT/Desktop issues • Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users • Initial troubleshooting of the network issues – Port testing, Bandwidth monitoring, Shared drive issues, etc. • Incident and Service request Management – Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI) • Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software • Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems. • Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives • Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira) • Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs  

Company Description

Blue Chip Talent is a proactive talent acquisition partner specializing in Information Technology (IT), Healthcare IT, Engineering, and Finance recruitment. We build long-term relationships with highly skilled IT and Engineering professionals and match them to fulfilling career opportunities with many of our reputable clients. Through our proven, unique 13-step proactive recruiting method, we provide our clients access to a wide pool of completely vetted and hire-ready IT and Engineering professionals that were not previously available.