Service Dispatcher Austin, TX

Salary: $25/ HR

We are looking to add a Service Dispatcher to our team. As the dispatcher, you will be a liaison for communication between customers and team members, responsible for coordinating and dispatching all service calls and quoted service repairs and follow professional development plan to accomplish individual goals.

Responsibilities:

• Answer phones
• Create POs
• Create Service Activities
• Create Work Orders
• Schedule all service calls and quoted service repairs
• Communicate and schedule with customers
• Coordinate tools and materials for jobs
• Review technicians’ timecards
• Check in with technicians, HVAC Coordinator, and Service Supervisor
• Other tasks and projects, as needed

Qualifications:

• High School Diploma; College Diploma preferred
• 3 years customer service experience, or equivalent training and experience
• Driven and passionate about our company vision, developing our team, and serving our customers
• Highly organized and diligent
• Exceptional interpersonal skills
• Exceptional active listening skills, and verbal and written communication skills
• Ability to collect, track, and analyze large amounts of data
• Adaptability in a face-paced, rapidly growing company
• Flexibility to varying situations and surprise circumstances
• Ability to build rapport and collaborate with others within the company and externally
• Proficiency in Microsoft Office Suite, including Dynamics 365, and HRIS systems
• Understanding of smartphones, mobile applications, VoIP phones, computers, printers, copiers, and modern office technology
• Must be able to sit or stand for prolonged periods of time
• Must be able to work on a computer for prolonged periods of time