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Account Coordinator

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Blue Corona

Account Coordinator

Charlotte, NC
Full Time
Paid
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  • Responsibilities

    Job Description

    As an ACCOUNT COORDINATOR, you serve as a trusted resource for our valued clients. You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service. You will handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients’ needs. You will work closely with our internal team of webmasters, designers, SEO specialists and PPC specialists to deliver outputs related to our clients’ websites and digital marketing campaigns. Your goal is to become a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction.

    RESPONSIBILITIES:

    • Responding to inbound client requests via our internal ticketing system in a timely, thorough manner
    • Interacting with clients in a proactive manner to ensure our marketing strategy aligns with their business goals
    • Communicating client needs and goals to the internal team of strategists and specialists
    • Meeting with clients to review marketing campaign performance reports
    • Executing minor website updates in WordPress upon client request
    • Educating clients on the ins and outs of their marketing campaigns  
    • Ensuring customer satisfaction and client retention
    • Communicating via phone/email with clients on a weekly basis
    • Staying up-to-date with the latest digital marketing trends and market shifts
    • Staying up-to-date with client industry trends and market shifts
    • Building strong relationships with both clients and the Blue Corona team

    THE IDEAL CANDIDATE:

    • At Blue Corona, we’re looking for a self-driven Account Coordinator who isn’t afraid to take on new challenges. As a fun, family-like work environment, we’re seeking someone who has:
    • Exemplary organizational, attention-to-detail, time-management, and follow-up skills
    • A strong work ethic and a “do whatever it takes to get the job done” attitude
    • A passion for helping businesses grow
    • Exceptional customer service and relationship-building skills
    • Ability to solve complex problems and resolve conflicts
    • A 4-year college degree (an advanced degree is desirable)
    • A desire to launch a career in digital marketing
    • Excellent written and oral communication skills
    • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)

    ABOUT BLUE CORONA

    Founded in 2008, Blue Corona is a full-service digital marketing agency helping residential and commercial service companies increase their leads and sales, optimize their marketing costs, and differentiate their brands online. Blue Corona was recently named one of the Charlotte Business Journal’s Best Places to Work (large companies), is a member of the prestigious Inc. 5000 Hall of Fame, and is a Google Premier Partner. 

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