A Blue Moon Fitness Front Desk Representative is responsible for creating a positive member experience by providing a superior level of customer service to Blue Moon Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member enrollments.

Tour prospective members through the club.

Update member account information as needed.

Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.

Must love meeting new people.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.