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Team Leader - Club Manager

Blue Moon Fitness

Team Leader - Club Manager

Battle Creek, MI +3 locations
Full Time
Paid
  • Responsibilities

    Seeking leaders to help grow the company who want a chance to own the company! Ask how YOU can become part owner of a successful fitness club.

    A Blue Moon Fitness Team Leader (Club Manager) is responsible for the oversight of a single club’s operations to ensure an exceptional member experience as well as a financially successful club. The Team Leader is accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

    Essential Duties and Responsibilities

    Recruit, hire, train and develop a high performing staff consisting of Front Desk Representatives, Floor Attendants and (possibly) Group Fitness Instructors.

    Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

    Staff Management

    Schedule staff and ensure all shifts are covered in accordance with established schedule.

    Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Blue Moon Fitness values and goals.

    Administration and processing of all bi-weekly employee payroll.

    Resolve employee issues or concerns.

    Manage disciplinary activities.

    Involved in all front desk related activities including:

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members into the system.

    New member sign-up.

    Take prospective members on tours.

    Facilitate all member requests, issues and questions.

    Ensure club opens and closes as scheduled.

    Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

    Ensure safety of employees, members and club property.

    Determine and communicate equipment issues in a timely manner.

    Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

    Authorize expenditures and refunds.

    Make daily bank deposits.

    Prepare all HR related forms and send to corporate office.

    Track statistics and reports.

    Backup support for any employee who is absent.

    Participate in management meetings, including monthly off-site group meetings

    Communicate daily with immediate supervisor

    Complete online training

    Read minimum of one book every other month (non-fiction)

    Other duties as determined by CEO

    Qualifications/Requirements

    Must enjoy meeting new people

    Be passionate about life

    Possess superior customer service skills, preferably in the fitness industry.

    Management Experience required.

    Exceptional leadership, diplomacy and listening skills.

    Basic computer proficiency.

    Self-motivating, hardworking, competitive, enthusiastic and energetic

    Strong problem resolution skills.

    Hold and maintain AED/CPR Certification.

    Believe the best is yet to come

  • Locations
    Battle Creek, MI • Bellevue, NE • Omaha, NE • Lincoln, NE