As a Customer Care Expert, you are in the front lines, working directly with our customers and lending expert knowledge of our brand, product and services. The ideal candidate will embody the Blue Nile values and serve as both a guide and an advocate. You will work towards individual and team goals and ensure that you leverage every customer interaction into a positive customer experience in effort to create a customer for life. Description At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. We bring a modern approach to life's most important traditions because our customers deserve better. They deserve an exceptional experience. One that leaves them feeling happy and confident that they've found the perfect piece for their love. We live by our values - As One Team we work together to win. We are Customer Obsessed, passionately and transparently helping our customers to find their perfect piece. We act with Speed and Quality with attention to every detail and are Driven to Disrupt; our curiosity, creativity and willingness to test and learn drives our business. As a Customer Care Expert, you are in the front lines, working directly with our customers and lending expert knowledge of our brand, product and services. The ideal candidate will embody the Blue Nile values and serve as both a guide and an advocate. You will work towards individual and team goals and ensure that you leverage every customer interaction into a positive customer experience in effort to create a customer for life. This is a great opportunity to work with our top-notch Customer Care team and learn the Blue Nile business from the ground up. What you'll do: Deliver above and beyond customer experiences, developing lasting relationships with customers through phone, email and chat Brainstorm ways in which we can optimize individual customer experiences Become a master of Blue Nile products, practices, policies and procedures, and continues to find ways to improve our processes and team performance Be the Brand: Communicate the Blue Nile Difference, instilling trust and confidence, and educate customers about one of the most emotional purchases of his/her life. Collate customer feedback and advocate to internal teams for solutions (technology, marketing, merchandising, product) Understand department goals and meet defined metrics Continuously maintain excellent attendance and punctuality Who you are: Entrepreneurially minded Friendly, empathetic, kind and patient Positive attitude and high energy level Hard working with a "no task is too small" mentality Exceptional organization and time-management skills Superior written and verbal communicator High degree of professionalism, integrity, objectivity and customer service focus. Availability to work evenings or weekends What we offer: Medical, Dental, and Vision Healthcare Coverage, fully paid by employer 401(k) with Company Match Paid Vacation Competitive Salaries Quarterly Bonus Opportunities Transportation Allowance Employee Discount Employee Referral Bonus Fitness Center Discount