Diamond & Jewelry Consultant (Service)
Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.
We embrace a culture of adaptability. Our team is nimble, innovative and resourceful and makes an impact on both the business and each individual customer's personal experience. We value hard-work, flexibility and curiosity and collaborate to creatively solve problems, constantly improve and implement meaningful changes. Our team celebrates achievements and is inspired by success.
As a Diamond Jewelry Consultant Service, you are in the front lines, working directly with our customers and lending expert knowledge of our brand, product and services. The ideal candidate will embody the Blue Nile values and serve as both a guide and an advocate. You will work towards individual and team goals and ensure that you leverage every customer interaction into a positive customer experience in effort to create a customer for life.
This position is based in our Kent location, but will require training in our Seattle office.
What you'll do:
Deliver above and beyond customer experiences, developing lasting relationships with customers through phone, email and chat Brainstorm ways in which we can optimize individual customer experiences Become a master of Blue Nile products, practices, policies and procedures, and continues to find ways to improve our processes and team performance Be the Brand: Communicate the Blue Nile Difference, instilling trust and confidence, and educate customers about one of the most emotional purchases of his/her life. Collate customer feedback and advocate to internal teams for solutions (technology, marketing, merchandising, product) Understand department goals and meet defined metrics Continuously maintain excellent attendance and punctuality
Who you are:
Entrepreneurially minded Friendly, empathetic, kind and patient Positive attitude and high energy level Hard working with a "no task is too small" mentality Exceptional organization and time-management skills Superior written and verbal communicator High degree of professionalism, integrity, objectivity and customer service focus. Availability to work evenings or weekends
What we offer:
Medical, Dental, and Vision Healthcare Coverage 401(k) with Company Match Paid Vacation Competitive Salaries Transportation Allowance Employee Discount Employee Referral Bonus Fitness Center Discount