About the Technical Support Engineer Position

We are looking for a Technical Support Engineer to provide technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in IT support is a must.

Technical Support Engineer Responsibilities

• Take ownership of customer issues reported and see problems through to resolution

• Study, diagnose, troubleshoot and recognize issues to provide comprehensive solutions

• Provide timely and detailed feedback to customers

• Ensure proper recording and closure of all issues

• Document knowledge in the form of knowledge base tech notes

Technical Support Engineer Requirements

• Proven working experience in IT support or as a technical engineer

• In-depth knowledge of Windows, MacOS, and Linux administration

• Great problem-solving skills

• Great client-facing skills

• MySQL/Postgresql knowledge/experience

• Google Cloud/AWS Knowledge

• Meraki Experience

• Outstanding written and verbal communication skills

Additional preference will be given to candidates with multiple years' experience with the following:

• Dataiku Datastudio Experience
• Scripting Language Experience (Bash, Perl, Python, etc)
• Devops Experience
• Ansible Experience

This position has an approximate 10% travel requirement.

About Blue Ocean Ideas​

Blue Ocean Ideas is a unique place. Our culture is our competitive advantage. We don't track hours, have a flexible time off policy, provide an inspiring place to work and inspiring people to work with. We buy the best gear for our team.

We do a diversity of work including advertising, marketing, web, video, email, communications, strategy, leadership and more. Our typical client is mid-sized and retained and relationships last for many years.