Job Description

CLIENT CARE REPRESENTATIVE

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Sales Center Manager.

Essential Functions

Answers incoming client telephone calls recognizes that this is where the client will form their first impression of the company. Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a call or not

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Notifies clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window

Call Agreement membership clients to schedule service appointments to be booked to make up for any shortfall of repair calls.