HR

+--------------------+--------------------+--------------------+--------------------+ | Position: | IT Specialist | Job Level: | Mid-Level | +--------------------+--------------------+--------------------+--------------------+ | Location: | Orem, UT | Reports to: | Director of HR | +--------------------+--------------------+--------------------+--------------------+ | Division: | Corporate | FLSA Status: | Exempt | +--------------------+--------------------+--------------------+--------------------+ | Department: | HR | Shift: | Full-time | +--------------------+--------------------+--------------------+--------------------+

Reporting:     The IT Specialist reports directly to the Head of HR

Summary:      The IT Specialist is an instrumental position in delivering a quality, service-oriented streamlined systems experience to Blue Raven Solar employees both in the Field, and at Corporate. Ensuring all employees are ready to work on Day 1 with hardware and software set up, ongoing inventory tracking and control, strategically planning for scale with accompanying growth, and providing help-desk support as needed. Achieves profitability and productivity requirements.

Essential Duties and Responsibilities:

• Oversee desk set up for new hires and department transfers, including back-end software set up
• Administration of company-wide software programs - New department set up and Updates

Inventory tracking for hardware parts and software licenses

Tracking of hardware maintenance schedule and records

Partners with TPA to ensure proper infrastructure set up, growth and expansion

Partners with the HR Onboarding team for New Hire eligibility

Project-management oversight for healthy partnerships and effective communication within organization

Manage invoicing, payments

Prepares cost analysis and adheres to budgetary guidelines

Available as first Point of Contact for emergencies including but not limited to: internet failure, phone outage, user specific issues

Develop emergency Standard Operating Procedure in the event of the following: Physical natural disasters, Facilities such as fires, power outages, Systems security threats

• Available for interruptions while working for Help Desk support
• Attend conferences, webinars, trainings and networking events to identify and stay on top of best practices
• Be active and engaged by adhering to the Blue Raven Values
• Other duties as assigned and directed

Job Requirements:

Ability to:

1. Analyze data and make recommendations
2. Rapidly problem-solve Help Desk issues
3.  Effectively and efficiently train, coach and teach
4. Delivery of empathetic customer service
5. Engage in active listening and learning
6. Effectively and efficiently manage time, priorities and tasks
7. Regularly work and thrive in a fast paced, high-stress environment
8. Negotiate and persuade

Excellent project-management skills

Maintains a collaborative, growth-mindset that is partnership oriented

Adheres to strict confidential guidelines to meet fiduciary governance guidelines, HIPPA, Privacy and Security (including Cybersecurity)

Exceptional knowledge of Microsoft Office suite

Regular and predictable attendance

Ability to report to work responsive, free from sedatives, and in a non-sedative state

Lives by and possess the Blue Raven Solar company values: Develop a High-Trust Culture, Be Efficient, Continuously Improve

Education and Experience:

• Minimum 2 years of IT experience/Help Desk
• Preferred college degree in computer/technology field of study

Working Conditions:    Position requires individuals to see, hear, and speak (verbally and audibly), Required to ascend and descend stairs and ladders, sit, stand, lift, bend, stoop, crawl, and kneel. The employee must also use hands to finger, handle or feel. Occasionally reaching with hands and arms, climbing or balancing are required. May be asked to drive or travel by car, air or other transportation for business purposes.

Must be able to lift and carry 25 pounds.

Must be able to function effectively in a loud, fast-paced working environment. Natural and regular stressors occur on the job.

Must disclose prescribed pharmaceuticals and/or OTC that may impair or affect the ability to perform the essential functions of the job. Natural and regular stressors occur on the job.

Please Note:    Blue Raven Solar reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.