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Customer Service Representative

Blue Ribbon Chem-Dry

Customer Service Representative

Thousand Oaks, CA
Part Time
Paid
  • Responsibilities

    Chem-Dry's Administrative Dispatcher is the hub of the Chem-Dry location. This role is responsible for customer engagement in the form of phone, email and social media platforms, working with Field Technician Leaders to coordinate Technicians, assist with ordering and invoice management as well as daily office operations. SALES EXPERIENCE A PLUSIf you enjoy a fast paced, customer focused and team oriented environment, Join our Team!PART TIME - THURSDAY, FRIDAY, SATURDAY, 9-5 $15 Hr. with Bonuses at End of Month Major Holidays Off with Pay

    Responsibilities:

    Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge

    Promote and sell the full suite of Chem-Dry services to inbound customer requests

    Provide support to Technicians, Field Technician Leaders and Management

    Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs

    Suggest upgrading treatments to customers to promote revenue

    Follow-up with customer inquiries

    Complete required forms / update database

    Contact Customer Data Base to Promote New Promotions.

    Qualifications:

    Demonstrated passion for excellent customer service

    Sales Experience

    Effectively communicate with internal team members and customers

    Previous dispatch experience (preferred)

    Excellent ability to manage multiple tasks and maintain a positive attitude

    Knowledge of and desire to learn and leverage technology

    Learn and communicate Chem-Dry offerings and process

    Must have valid driver's license and clean driving record

    Maybe subject to an on-site drug test