Provide a clean, safe and well-maintained guest room for all guests of the hotel.
Thoroughly clean guest rooms as assigned, including, but not limited to making beds, cleaning bathrooms, dusting and vacuuming as per the hotel standards
Dispose of trash and recyclables
Perform deep cleaning tasks, as needed
Gather supplies/equipment/amenities as needed daily
Respond to guest requests in a timely, friendly and efficient manner. Get assistance to help guests when needed.
Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively