Experience

• High School Diploma is preferred, one-year hotel banquet food and beverage experience with excellent customer service experience.

• Must be of legal age to serve alcohol and actively TABC Certified.

• Must possess a Food Handlers Certification

JOB ESSENTIALS

• Deliver exceptional guest service while attending to guest needs during functions and function related duties.

• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

• Collaborate with other hotel departments to provide an exceptional experience to each guest.

• Perform set up, clean-up and closing duties as assigned by manager for each banquet event

• Perform all Banquet side work as designated by the Banquet Captain and/or Food and Beverage Manager

• Set banquet facility to specifications as described on Banquet Event Orders (BEO's).

• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively

• Perform any other job-related duties as assigned

Other

• Ability to prioritize, organize and follow up

• Ability to read, speak and understand the English language in order to communicate with guests

• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday Evenings, weekends and holidays.

• Physical Demands

• While performing the duties of this position, the job regularly requires one to Move, bend, lift, carry, push, pull, and place objects weighing up to 25-40 pounds. Carry a banquet serving tray, filled to capacity, overhead/on shoulder; Stand or walk for an entire work shift

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

*Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.