Responsible for initiating the preparation of proposals and/or contracts to advise prospective

customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and

rate availability.

Responsible for initiating reservations for group attendees, preparing rooming lists, revising existing

reservations, building group blocks in the PMS as needed. Communicating to external customers any

communication deemed necessary by the event service managers.

Assist the Sales Managers upon request to conduct site inspections with potential customers, visiting

guest rooms, meeting space and banquet facilities, as well as other hotel facilities.

Data entry using Delphi, Microsoft Word and Excel.

Copying and distributing of internal/external letters, forms, bookings, contracts, resumes, room lists,

schedules, and mail. E-mail correspondence directed by managers as needed. Filing, faxing, and

distribution of incoming/outgoing mail.

Answer telephone and assist internal and external guests with requests.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of

the following supportive functions, with the percentage of time performing each function to be solely determined

by the supervisor based upon the particular requirements of the company.

• Attends weekly sales departmental meeting and other scheduled meetings to support business

operations, such as group pick up meeting, weekly operations meeting, and weekly sales meeting.

• Keep work area clean and organized.

• Assists with special projects assigned by management.

• Performs other duties and responsibilities as assigned or required by management.

• Maintain a good working relationship with other departments, employees, and guests.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1 to 3 hours; Frequent – 3 to 6

hours; Constant – 6 to 8 hours.

Physical Activity Frequency

Sitting Frequent

Standing/Walking Frequent

Climbing stairs Occasional

Crouching/Bending/Stooping Occasional

Reaching Occasional

Grasping Occasional

Pushing/Pulling Occasional

Near Vision Constant

Far Vision Occasional

Hearing Constant

Talking Constant

Smell Rare

Lifting/Carrying (# up to 15 lbs.) Occasional

Travel Never

OTHER DUTIES

Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in

all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is

essential to the successful performance of this position. Employees with irregular attendance will be subject to

disciplinary action, up to and including termination of employment.

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties

that have the potential of risk to your health or safety:

‰ None

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required

PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly,

to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles): NONE

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and

demonstrate that he or she can perform the essential functions of the job, with or without reasonable

accommodation.

• Ability to handle multiple customer and operational demands with a high degree of

professionalism, operating often with time sensitive deadlines.

• Ability to use time management skills to complete tasks timely meeting required deadlines.

• Interpersonal skills to provide overall guest satisfaction for internal/external guests.

• Ability to work under pressure and deal with stressful situations during busy periods.

• Skilled with the use of multi-line telephones and with voice mail.

• Proficiency in the use and operation of computer systems: Word, Excel, PowerPoint, and

other systems (i.e., Access, Outlook, and other relevant programs).

• Office machine experience: fax, photo copiers with sorting and stapling ability.

• Knowledge of alphabetical filing systems.

• Excellent communication skills to include the ability to read write and speak the English

language to fully comprehend guest requests, memos, proposals, general correspondence

and similar written materials.

QUALIFICATION STANDARDS

EDUCATION

High School Diploma or equivalent required. 4 year college degree preferred.

EXPERIENCE

Requires a minimum of two year's of experience in guest contact areas of the hospitality industry. Hotel

Experience preferred. Must have one year previous experience as administrative assistant in related field

preferred.

LICENSES OR CERTIFICATES

None required.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).