Date: May 2023 Location: Marriot Long Island

Position: Hotel Front Desk

Reports: Director of Operations

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At Marriott, our Core Values that makes us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture. Our founder's philosophy 'Take care of associates and they will take care of the customers.'

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JOB SUMMARY

We are seeking a friendly, customer-oriented Front Desk Agent to join our team at Long Island Marriott. As a Front Desk Agent, you will be responsible for greeting guests, checking them in, and providing them with exceptional customer service throughout their stay.

EXPERIENCE

• High school diploma or equivalent

• Prior experience in hospitality or customer service preferred.

• Excellent communication and interpersonal skills

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Ability to work flexible hours, including evenings, weekends, and holidays.

JOB DESCRIPTION

Responsibilities:

• Greet and check-in guests in a friendly and efficient manner

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation

• Speak with others using clear and professional language

• Handle cash, make change and balance an assigned house bank

• Answer phone calls, respond to emails and assist guests with inquiries, reservations and complaints

• Process guest payments and ensure accuracy of guest billing

• Maintain a clean and organized work area, including the lobby and front desk area.

• Provide information about hotel facilities and services and make recommendations for local restaurants and attractions.

• Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Support same day selling procedures to maximize room revenue and property occupancy.

• Follow established procedures for managing reservations and handling guest complaints.

• Remain calm and alert especially during emergency situations and heavy hotel activity.

• Collaborate with other departments to ensure guest needs are met.

• Complete designated cashier and closing reports in the computer system.

• Count bank at the beginning and end of shift

• Make an appropriate selection of rooms based on guests' needs.

• Handle requests for information mail and messages in an efficient and courteous manner

• Be aware of all rates packages and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates.

• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.

• Communicate any emergency, lost item or theft to proper security staff and/or authorities.

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction

• Run daily reports, reviewing to see what needs to be communicated to the next shift's staff.

• Keep contingency lists in case of emergency and communicate any necessary messages.

• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to the manager.

• Perform other reasonable job duties as requested by managers.

• Administrative duties

Qualifications:

• Prior customer service and hospitality experience is helpful, but not required.

• A warm, people-oriented demeanor

• Effective verbal and written communication skills

• Savvy with technology

• A team-first attitude

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• You may be required to stand, sit, or walk for an extended period of time.

This job description is not limited to only the above duties, the Director may require other tasks and duties to be performed in this role.

PHYSICAL DEMANDS

• Some lifting may be required. This position may require 75%+ or more of time on their feet.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

*** Marriott Long Island is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**

Benefits:

• Health insurance

• HRA Benefit

• Employee Plum Benefits discount

• Sick/ Personal Days

• Vacation

• Holiday Pay

• Bereavement Pay

• Paid Leave

• Pension

• 401(k)

• Competitive Wages

• Career Advancement Opportunities

• Monthly Staff Recognition

• Uniform Provided with complimentary cleaning.

• Complimentary Meal with paid breaks