Position:

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Regional Vice President of Operations

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Date:

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September 2023

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Reports to:

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Executive Vice President of Hotel Operations

JOB SUMMARY

Directly responsible for the overall financial, profitability, safety, maintenance, positive culture and brand compliance of an assigned portfolio of hotels.

CANDIDATE PROFILE

Experience

Minimum of 2 years General Manager experience in hotel. Prior to GM, prefer a minimum of two areas as a departmental manager.

Associates Degree or higher degree preferred.

JOB ESSENTIALS

Item

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Example

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Revenue

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Achieve all budgeted numbers. Daily involvement in sales and revenue management. At times, assist team in closing business. Ensure consistent positive RevPAR Index. Attend at minimum two revenue calls per month per hotel and contribute.

Reporting

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Provide accurate timely reports to the Executive Vice President and COO as per directed. Understand the hotels you manage.

Culture / Morale / Turnover / Team Member Relations

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Lead by example, build a solid culture and minimize team member turnover. When on visits, attend departmental stand-up meetings, hold one on ones with hotel staff and hold team accountable.

Maintenance / Safety

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Verify on property walk throughs that solid preventative maintenance programs are in place for the entire hotel and equipment, etc. Conduct safety inspections.

Brand Compliance

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Must ensure passing of all brand training, QA inspections, etc. Be at or higher than brand thresholds.

Travel

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Job consists of 80% travel. Regional Vice Presidents must visit their hotels frequently (need hotels prioritized) and conduct full hands on support and analysis to ensure hotels are performing at their optimal best.

Cost Containment / Profitability

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Ensure all properties are controlling all expenses, re-bid service agreements, ensure PO and labor systems are in place and followed. Achieve or exceed profitability numbers. Ensure labor reports are in place and staffing guidelines makes sense.

Other

• Drive results of the Balanced Scorecard
• Drive revenue results for the hotel
• Drive profit results for the hotel
• Drive flex/flow results for the hotel
• Monitor and assist hotels to drive guest satisfaction scores for the hotel
• Drive market share for the hotels (STR)
• Ensure hotel cleanliness
• Ensure managers completes performance reviews are on time.
• Be part of the budget process for the hotels
• Ensure accurate forecasting is in place
• Fill in as GM when needed
• Assists with training of new General Managers
• Ensure payables are controlled and solid accounting procedures in place.
• Answer ongoing questions from the property Regional Manager, Executive VP of Operations, COO or ownership
• Complete monthly report or other requested reports
• Coach GM's as needed. Ensure clear expectations are laid out for each hotel.
• Maintain great brand relations.
• Understand key reports- Hoteligence / Star Reports, etc.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and basic labor laws, preparation of business plans, repairs, maintenance, budget, forecasting, quality assurance programs, hospitality law, and long-range planning.
• Command of the English language both written and verbal.
• Conduct walk throughs and document reports.
• Assist in Capex / PIPS.
• If applicable, involvement in union negotiations, assist property in arbitrations, etc.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Frequent travel via car and by plane.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.