Job Title: Customer Service III
Location: Lake Forest, IL – Onsite – Local candidates only
Period: 04/08/2024 to 03/18/2025 - possibility for extensions depending on business needs and candidate performance
Hours/Week: 40 hours
Rate: $20/hour (Hours over 40 will be paid at Time and a Half)
Contract Type: W-2

Scope of Services:

The Customer Service III position is responsible for providing exceptional customer service to healthcare customers through inbound/outbound calls and emails. The role requires utilizing a database to retrieve customer or company information, following detailed instructions, and using a variety of resources to provide accurate information. The ideal candidate will possess strong organizational skills, patience, tact, empathy, and problem-solving skills, with consistently good voice quality. They must be able to organize and handle calls and emails with speed and accuracy, work with complex computer applications and resource materials, and multitask effectively. Proven skills in Microsoft software suite (Excel, Outlook, Word, Teams) are required, with preferred experience in SAP or other ERP systems and a background in the healthcare industry.

Role, Responsibilities, and Deliverables:

• Take inbound/outbound calls and emails to provide information to healthcare customers.
• Utilize a database to retrieve customer or company information.
• Learn and follow detailed instructions, using a variety of resources to provide accurate information.
• Demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Organize and handle calls and emails with speed and accuracy.
• Work with complex computer applications and resource materials.
• Multitask effectively and use critical thinking skills.
• Follow standard operating procedures, knowing when to ask for help.
• Understand the culture and be a good team player.

Experience:

• One year of experience in a customer service role.
• 4-year equivalent college degree.
• Ability to problem solve and critically think.
• Able to multitask between different platforms, able to jump back and forth between customer calls and emails.
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems.
• Must be able to follow standard operating procedures, but also know when to ask for help.
• Must understand the culture and be a good team player.