Pass through/Software Asset Analyst

• Rate: $45 - $50/hr
• Location: Minneapolis (Hybrid)
• Term: 1 year

Experience required:

• Technical Competencies: Strong working knowledge of commonly utilized tools (e.g., Service Now, SCCM, Microsoft 365 Suite of Products, including Office, Visio, Project, Teams, SharePoint, and One Drive)
• Strong detailed understanding of the IT Service Management lifecycle.
• Have detailed understanding and/or certifications of the ITIL Service Transition Domain, including in-depth foundational knowledge around IT Software and Hardware Asset and Configuration Management.
• 2-3 years’ experience required for technical competencies
• General working knowledge of commonly utilized tools (e.g. Service Now, SharePoint, MS Project, MS Office products).
• Four-year degree required in related fields of study, or equivalent work experience.
• 2-4 years of direct or indirect exposure to Service Management Service Asset & Configuration, Release, Change, Incident and Problem Management

Pass-Through Billing Services:

This individual will interface with internal stakeholders (e.g. Service Owners, Finance, Account Mgmt. and Pricing) as well as external customers to support the monthly billing operations, as well as process improvement

Responsibilities:

· Ingests financial data from multiple sources, while working in multiple spreadsheets, and manipulates the data to determine monthly costs to be either: provisioned, held or invoiced to the customer.

· Working with Excel formulas and pivot tables

· Coordinates feedback on the financial data from multiple internal sources to legitimize the monthly

· Looks to improve processes where able to reduce work effort, automating or consolidating where possible

· Generation of reports outlining billing against services and forecasting of expenses

Experience:

· Strong interpersonal skills, with good communication and possessing both an inquisitive and critical mind in order to problem solve

Technical Skills:

· MS Office Suite (e.g. Excel, Outlook, etc.)

· A basic understanding of IT systems

For Run Functions:

· May execute on an/or provide oversight for one or more Software or Hardware Asset Management processes

· Assist Sourcing and Procurement by executing new asset onboarding functions to ensure proper management of the asset lifecycle, reducing risk to the Organizational Entity (OE) and/or client.

· Assist Service Design, Service Portfolio Management and Service Operations in accounting for the right hardware and software for specific services, aligning required asset components to the asset lifecycle

· Focus on managing Assets, IT resources or capabilities that contribute to the delivery of an IT service: Software, Software License, License Key, Software Contracts, Virtual Servers, Physical Servers, Workstation and other identified hardware

· Ensure that assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed.

· Facilitate the documentation and creation/maintenance of frameworks for all applicable processes and procedures monitor for process compliance and adherence, ensure processes are performing according to the agreed and documented standard; continually review for best practice approach, practices, make suggestions and coordinate process/services improvements as appropriate.

· Design, specify, implement detailed service, process measurements, and create/maintain applicable reports/dashboards. This information is provided at a variety of levels, operational details, operational dashboard, and governance dashboard.

· Measurement and evaluation of process performance aligned to Critical Success Factors and Key Performance Indicators, as defined by the process.

· Facilitate the day-to-day "request, receipt, identification, management, and withdrawal" of IT managed Service Assets (Hardware and Software)

· Create and maintain accurate inventories and perform regular reconciliations of (a) what is owned against (b) what is installed against (c) what is recorded in the asset management database (AMDB). Ensure that up to date (and historical) records are managed through the collection of key attributes such as name, status, version, ownership, cost, entitlements, contracts, depreciation, location, product type, and potentially CI to CI relationships in the configuration management database (CMDB). Ensure changes to assets (under management) are done so based on formal approvals in accordance with the Change Management and/or other authoritative processes. Specific to Service Asset (software).

· Execute on the negotiation, processing and facilitation of approvals for software/hardware asset renewals, passthrough renewals and subscriptions.

· Ensure that there is proper management of budget, and financial approval for new software and renewals are obtained, potentially analysis of financials as required.

· Ensure that software purchasing arrangements/contracts are negotiated and structured to minimize cost while ensuring control. Legal and financial risk exposure is properly observed and mitigated where appropriate (re: terms and conditions, use without license, proof of license, etc.). Ensure reliable financial information (from procurement to disposal) is available where and when it is needed.

· Monitor all relevant Administrative Tools (i.e., Email, SharePoint, Service Management tool, Microsoft Teams, Excel, etc.) daily and execute day to day duties as defined by process; and manage process related issues as they arise. Perform verifications & audits. Provide status accounting reports.

· Administer the Service Asset and Configuration Management "control" process.

· If required, perform duties in the following areas: Instruction (training), directing, and checking the work of others; managing vendor partners; advising Senior Management on improvements to strategies and techniques; manage projects where appropriate; train staff on processes and procedures; and facilitate external or internal audit requests as needed.