SYSTEM ADMINISTRATOR
All levels of System Administrator will have the skills listed below. Each level may have additional education, skill and/or experience requirements.
The System Administrator provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. It provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains the integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Provides specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements.
Conducts testing of network design. Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways, etc. Evaluates and reports on new communications technologies to enhance capabilities of the network.
Supports and provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers.
REQUIRED SKILLS INCLUDE:
DESIRED SKILLS INCLUDE:
CERTIFICATIONS:
Relevant certifications desired (Red Hat, Microsoft, Oracle, Solaris, UNIX, etc.)
DoD 8570.1-M Compliance at IAT Level I required.
ESA01: System Administrator – I
No demonstrated experience required.
Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or a related discipline is required. [Four (4) years of experience may be substituted for a degree.]
ESA02: System Administrator – II
Two (2) or more years of system administration experience required. [A Master’s degree in a related discipline may substitute for two (2) years of experience]
Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or a related discipline is required. [Four (4) years of experience (for a total of six (6) or more years) may be substituted for a degree.]
ESA03: System Administrator – Senior I
Four (4) or more years of system administration experience required. [A Master’s degree in a related discipline may substitute for two (2) years of experience. A Ph.D. may substitute for four (4) years of experience.]
Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or a related discipline is required. [Four (4) years of experience (for a total of eight (8) or more years) may be substituted for a degree.]
CERTIFICATIONS:
DoD 8570.1-M Compliance at IAT Level I required.
ESA04: System Administrator – Senior II
Six (6) or more years of system administration experience required. [A Master’s degree in a related discipline may substitute for two (2) years of experience. A Ph.D. may substitute for four (4) years of experience.]
Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or a related discipline is required. [Four (4) years of experience (for a total of ten (10) or more years) may be substituted for a degree.]
ADDITIONAL RESPONSIBILITIES AND/OR SKILLS:
CERTIFICATIONS:
DoD 8570.1-M Compliance at IAT Level I required.
ESA05: System Administrator – Principal I
Eight (8) or more years of system administration experience required. [A Master’s degree in a related discipline may substitute for two (2) years of experience. A Ph.D. may substitute for four (4) years of experience.]
Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or a related discipline is required.
Master’s degree in related field is desired.
ADDITIONAL RESPONSIBILITIES AND/OR SKILLS:
CERTIFICATIONS:
DoD 8570.1-M Compliance at IAT Level I required.
Relevant certifications required (Red Hat, Microsoft, Oracle, Solaris, UNIX, etc.).
ESA06: System Administrator – Principal II
Ten (10) or more years of system administration experience required. [A Master’s degree in a related discipline may substitute for two (2) years of experience. A Ph.D. may substitute for four (4) years of experience.]
Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or a related discipline is required.
ADDITIONAL RESPONSIBILITIES AND/OR SKILLS:
CERTIFICATIONS:
DoD 8570.1-M Compliance at IAT Level I required.
Relevant certifications required (Red Hat, Microsoft, Oracle, Solaris, UNIX, etc.).