Job Description

IT Support

Offer support and technical assistance to Staff who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Help Desk Job Duties

• Responding to queries via chat, email, or phone
• Training other staff members on troubleshooting and diagnosing problems
• Providing technical assistance for questions and problems
• Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues
• Following up with staff to ensure full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Running reports to analyze common complaints and problems
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems
• Setting up new users with hardware and software set ups
• Experience with Acumitica or ERP Systems a plus

Help Desk Skills and Qualifications

Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Mac Hardware and Software, Experience with Network Repairs and Analysis, Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience, Writing and Editing Skills to aid in writing and updating manuals, Education in Computer Repairs and how to Troubleshoot Problems (some jobs may require a degree from a university or technical school), and Specific Knowledge of other required Computer Systems for different work environments.

Company Description

Bluefin built its reputation as a leading distributor of toys, collectibles, novelty and hobby products. In recent years, Bluefin has grown to include a range of high quality collectible lines from Japan, the United States, Hong Kong, Taiwan and Singapore and established itself as the official North American consumer products and retail development partner for Studio Ghibli. We do so by scouting out the latest trends and working with manufacturers to reflect demand in the American market. This combination of leading edge, two-way information flow allows Bluefin to best meet today's market demand for classic models and new releases. Our attention to clients' needs and manufacturers' products has yielded several exclusive dealership arrangements. We currently sell to thousands of specialty, chain and independent stores and are the official North American distributor for Bandai Hobby, Bandai Shokugan, and Capcom. We are also the sole provider of Bandai Tamashii Nations products, and are the exclusive and official distributor for Blitzway, Iron Studios, Kids Logic, Beast Kingdom, Hero Cross, Mr. Hobby, SEN-TI-NEL, Terada Mokei, and X-Plus. Bluefin also represents TruForce products worldwide.