THIS TITLE IS IN A CIVIL SERVICE COMPETITIVE CLASS THAT IS SUBJECT TO EXAMINATION. POSITION IS ONLY OPEN TO INTERNAL DOE EMPLOYEES WHO HAVE PERMANENT NYC CIVIL SERVICE STATUS AS COMPUTER SYSTEMS MANAGER, OR WHO ARE PERMANENT IN AN EQUIVALENT TITLE THAT IS ELIGIBLE FOR 6.1.9 TO COMPUTER SYSTEMS MANAGER, OR WHO SCORED 100 ON THE COMPUTER SYSTEMS MANAGER CIVIL SERVICE EXAM.

POSITION SUMMARY:  Working with the Deputy CIO, IT Solutions and Delivery for the Division of Instructional and Information Technology (DIIT), the Executive Director of IT Solutions and Delivery will oversee and direct day-to-day activities within the Division, pertaining to School Food, in support of the objectives of promoting leadership, empowerment, and accountability to advance student achievement. The Executive Director is responsible for the delivery, management, and implementation of applications and solutions that support customers, employees, and business partners in School Food. As a member of the IT senior leadership team, the Executive Director of IT Solutions and Delivery is an influential role, making investment and priority trade-off decisions, negotiating and managing vendor contracts, and recruiting and developing high performing teams. This position will provide vision and leadership to a team that includes a combination of full-time employees and contract resources as well as managed service delivery partners. Performs related work.

REPORTS TO:  Deputy CIO, IT Solutions and Delivery

DIRECT REPORTS:  Project and Program Managers, Application Development teams, Technical Writers, Business Analysts, and Quality Assurance/Control Analysts

KEY RELATIONSHIPS:  Finance and Administrative Operations, Human Capital Management, IT Customer/Partners, and vendors; will work closely with all technology teams, and with DIIT’s Operational and Service teams

RESPONSIBILITIES

• Build a deep understanding of School Food’s business model, organizational structure, and technology environment/strategies.
• Identify key technology stakeholders (CTO’s, CIO’s, etc.) and build strong relationships.
• Partner with School Food leadership to create robust solution roadmaps that are integrated with architecture and operations.
• Develop and maintain roadmaps that optimally reflect business needs and priorities, use of resources and funding, and efficient sequencing.
• Ensure that all application development initiatives are well managed and delivered to meet expectations on functionality, timeliness, and cost.
• Develop, implement, and monitor software development policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
• Manage application vendor relationships and negotiate contracts to procure resources and technology solutions to meet the School Food’s strategic objectives.
• Ensure the lowest possible cost of ownership of applications through vendor negotiations and benchmarking. Hold vendors accountable for delivering according to contract and allotted funding resources.
• Lead and inspire the application development team to engage with School Food and identify new functionality, develop compelling business cases, prioritize projects, and develop plans that maximize return on investment for School Food.
• Lead a team managing all aspects of application development and delivery across multiple functions, business units, and business lines.
• Foster a strong customer service mindset throughout the team while championing thought leadership and partnership with School Food.
• Recruit, develop, and retain high-caliber software development, project management, and quality assurance talent, and develop a succession plan.
• Implement and champion a robust professional development program, and continuously upskill team members to keep them current.
• Evaluate team members’ performance; provide candid feedback and high-impact coaching that enables and motivates them to achieve departmental as well as enterprise goals.
• Build a culture of innovation and engagement, focusing on strengthening the organization’s service and support models.
• Serve as an advisor on project management, policy development and analysis, and strategic planning; ensure coordinated and timely flow of information and communication to key constituencies within and beyond the Division, cultivating an effective and productive customer service oriented environment.

QUALIFICATION REQUIREMENTS

MINIMUM

1. A master's degree in computer science from an accredited college and three years of progressively more responsible, full-time, satisfactory experience using information technology in computer applications programming, systems programming, computer systems development, data telecommunications, database administration, planning of data/information processing, user services, or area networks; at least 18 months of this experience must have been in an administrative, managerial or executive capacity in the areas of computer applications programming, systems programming, computer systems development, data telecommunications, data base administration, or planning of data processing or in the supervision of staff performing these duties; or
2. A baccalaureate degree from an accredited college and four years of experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State’s department of education or recognized accrediting organization and six years of experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent approved by a State’s department of education or recognized accrediting organization and must possess at least three years of experience as described in "1" above, including the 18 months of administrative, managerial, executive or supervisory experience as described in "1" above.

NOTE:  The following types of experience are NOT acceptable: superficial use of preprogrammed software without complex programming, design, implementation or management of the product; use of word processing packages; use of a hand held calculator; primarily the entering or updating of data in a system; the operation of data processing hardware or consoles.

Plus

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• Must have at least 5+ years at a manager or director level.
• Must have experience using standard project tools, including Microsoft Project, Excel, and PowerPoint, and strong experience with project and program management.

PREFERRED

• 5+ years of experience developing and managing enterprise applications: release methodologies, project management, technical support, production support, strategic planning, client/server applications, and internet and intranet applications.
• Experience with IT support in any of the following business domains: Student Information Management; Finance; Human Capital Management; Infrastructure and Core Technologies; Transportation, School Food and Nutrition Services; Family and Community Engagement; Legal Services; Special Education.
• Cross-functional experience within the Department of Education; management background geared toward enabling assistance to Senior Leadership.
• Experience in strategic engagement program management.
• Passion for using creativity and technology to provide innovative experiences to the agency and to external stakeholders.
• Strong leadership, teamwork, communication, and staff development skills.
• Experience building relationships with peers and colleagues with whom there is not a direct reporting relationship.
• Ability to effectively interface with technologists, business owners, and end users.
• Clear communicator with the ability to act as a spokesperson for the organization; ability to influence and engage a wide range of audiences and constituencies within the Department of Education.
• Strong organizational skills; ability to thrive in a fast-paced demanding environment and handle multiple tasks, prioritizing while working under multiple tight deadlines.
• Strong analytical skills; ability to analyze data and patterns to drive data-based decisions.
• Creative problem-solver with the ability to perform independent, thoughtful analysis around important educational issues.
• Enthusiastic; a strong ability to self-motivate and oversee projects independently from concept to completion.

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SALARY: $129,014 +

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)

PLEASE INCLUDE A RESUME AND COVER LETTER WITH YOUR APPLICATION. 

APPLICATIONS WILL BE ACCEPTED THROUGH APRIL 15, 2020 UNTIL 3:00 P.M.

NOTE: THE FILLING OF ALL POSITIONS IS SUBJECT TO BUDGET AVAILABILITY AND/OR GRANT FUNDING. 

THIS POSITION IS OPEN TO QUALIFIED PERSONS WITH A DISABILITY WHO ARE ELIGIBLE FOR THE 55-A PROGRAM. PLEASE INDICATE IN YOUR COVER LETTER THAT YOU WOULD LIKE TO BE CONSIDERED FOR THE POSITION UNDER THE 55-A PROGRAM. 

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of the Department of Education of the City of New York to provide equal employment opportunities without regard to actual or perceived race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, unemployment status, caregiver status, consumer credit history, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation.  For more information, please refer to the DOE Non-Discrimination Policy.

Required Skills Required Experience