Job Description

SALES CONCIERGE

Work From Home Monday & Friday and in our amazing office Tuesday, Wednesday, and Thursday!

ABOUT OUR CREW 

Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers, and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.

Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family.

We have recently partnered with Click&Boat, the leading European boat rental platform and a fast-growing company expanding in the United States markets. Together we will make boating accessible around the world, provide private and professional boat owners with additional income from boat rentals, and get the world out on the water.

ABOUT THE ROLE

As a Sales Concierge, you will be joining on the ground floor of a team that is aiming to grow to 100! You will take care of our clients - learning what their needs are, helping them secure the right boat, walking them through the booking process, and more! You will report to the US Sales Lead and will collaborate with the sales and account managers. 

WHAT YOU’LL DO

• Take care of the US clients: understand their needs and follow them all along the booking process to the closing. You will get a monthly sales objective to reach.
• Always on the lookout for the best matching offers for the clients and negotiate the best rates for our clients and customers
• Provide customers with all information related to their booking
• Ensure full client satisfaction and customer loyalty
• Be a founding member of an international team and help lay the foundation for the US branch of this leading European company!

WHAT YOU SHOULD HAVE

• A year or so of experience in customer services and/or inside sales
• Experience handling difficult situations by phone or email and stay calm in all circumstances
• Proactive mindset with strong intellectual curiosity and the ability to help build the team and department
• Excellent communicator with a strong focus on the customer
• Experience with understanding customer requirements and finding solutions for the ultimate win-win situations
• We are looking for a team player who inspires trust, is ready to take initiatives, excels at customer satisfaction, and is a problem solver
• Bilingual in Spanish would be a plus
• If you have a boating background, it’s even more perfect ;)

PERKS 

You’d be joining a close-knit and talented team, with plenty of opportunities for professional growth. We offer competitive compensation + benefits that are on par with large companies, while also placing a high value on maintaining a healthy work-life balance.

• Work in sunny Florida!
• Medical, Dental, Vision, and Life insurance
• 401(k) with 4% matching
• PTO starting on your 1st day
• Holiday break between Christmas and New Year
• Birthday PTO (You never have to work on your birthday!)
• All Federal holidays off & paid
• Professional reimbursement program for employees to take courses, attend seminars, etc. (Things to enrich you as a professional)
• Short-term & Long-term disability after 1 year of employment.
• Shiny new laptop + large second monitor + other office accessories
• 32 hours of volunteer time paid per year (We are big into volunteering and helping out the community here at Boats Group!)

Company Description

Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe. Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family. If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here! We are seeking a highly-motivated individual to join our team as a sales representative focused on buying and selling used boats for our wholesale business. You’ll be joining a close-knit and talented team, with plenty of opportunity for professional growth. We offer competitive compensation + benefits that are on par with large companies, while also placing a high value on maintaining a healthy work-life balance.