General Manager

Full-Time

A General Managers is responsible for the overall success and operation of the Boba Guys store s/he leads. Primary responsibilities include leading, managing, and developing a team of Bobaristas and Shift Leads, ensuring that all of our guests experience next level hospitality in accordance with our values, and operating the store to reach or exceed our financial and operational goals.

YOU WILL:

TEAM

• Develop, inspire, and retain Bobaristas and Shift Leads, providing regular coaching and feedback to build their knowledge and skills.
• Conduct in-store training for all new Bobaristas and Shift Leads. Utilize training tools and resources, including training tracker to monitor progress and attainment.
• Develop an effective succession plan and engage in active recruiting of Bobaristas and Shift Leads.

GUEST

• Be the role model of hospitality for every Boba Guys guest, reinforcing our company values of Quality, Transparency, and Giving a Damn.
• Continuously seek to improve our quality of service through soliciting and addressing guest feedback.
• Lead regular coffee and tea tastings, showcasing seasonal items, and reinforcing Boba Guys' tea authority to deepen customers' connection to Boba Guys.

BUSINESS & RETAIL OPERATIONS

• Drive strong and continuously improving financial performance at your Boba Guys store.

• Be the role model of operational excellence for your Bobaristas and Shift Leads, exemplifying and reinforcing standards and behaviors consistent with Boba Guys' core values and culture. 

• Build a schedule and deploy a team that ensures maximum efficiency, maintains our high standards of hospitality, and balances the needs and capabilities of your team members.

• Ensure efficient inventory levels by placing timely orders of appropriate quantities of all necessary materials, items, and services.

• Demonstrate leadership of the store by ensuring cleanliness, organization, and attractiveness of store's interior and exterior. This includes facilitating monthly “deep cleanings” of the store.

• Protect store assets and facilities at all times through complying and ensuring compliance with Boba Guys' policies and procedures for safety, health, security, maintenance, and cash handling.

• Manage store promotions, store presentation, and visual merchandising. Lead and oversee the training for each seasonal promotion and follow-up on the execution throughout the course of the promotion.

• Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate.

YOU POSSESS:

• A minimum of two years of retail management/supervisory experience and/or related experience and training.
• Continuous demonstrated ability to lead and provide excellent customer service.
• Proven and on-going ability to drive sales and control costs.
• Experience coaching, training, developing, and motivating others.
• Excellent communication and interpersonal skills
• Effective time management and delegation skills
• Ability to effectively problem solve, using sound judgment
• Performance that consistently demonstrates Boba Guys' Vision, Mission, and Values.
• Ability to work full time (40 hours), including variable hours such as mornings, evenings, weekends and/ or holidays.
• Legal documentation establishing your identity and eligibility to be legally employed in the United States.

WE WILL:

• Offer competitive starting wages and health care options
• Take pride in the quality of our work and the relationships we build with our customers -- especially the ones within our teams which means team outings, dinners, and adventures!
• Celebrate our team's incredible talents and strive to provide numerous opportunities to help grow them while being a part of Boba Guys
• Share our love for milk tea by offering endless tea on us, every shift. We like to think your family is part of the Boba Guys family, too, so your friends and family will always get a discount.