BOBARISTA 

Boba Guys is looking for milk tea and coffee enthusiasts who are passionate about quality, transparency, and giving a damn about good business practices. Our mission is to bridge cultures and change the way people think about boba and tea. We do this through our thoughtfully crafted drinks, snacks, merchandise, and next-level customer service. Come join us!

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This position will require a flexible schedule especially in the weekends.

Open availability preferred.

We're currently launching new locations, so we love long-term employees who have a natural curiosity and passion for food and hospitality!

BOBARISTA

YOU WILL

• Deliver impeccable hospitality to our guests and your coworkers
• Make delicious milk tea, coffee and espresso drinks, and assorted noms made in house
• Share your new knowledge of tea and merchandise with our guests and get them excited about the Boba Guys lifestyle
• Be authentic, transparent, and create genuine relationships and conversations
• Work back of house duties such as cleaning equipment, mopping, and taking out recycling (We're zero waste!)

YOU ARE

• Passionate about creating experiences for others and constantly seeking new ways to go above and beyond
• Experienced in food and beverage or fast paced retail environments
• Willing to learn new skills and share your knowledge with our guests and the team

WE WILL

• Offer better-than-market starting wages and health care options
• Take pride in the quality of our work and the relationships we build with our customers- especially the ones within our teams which means team outings, dinners, and adventures!
• Celebrate our team's incredible talents and strive to provide numerous opportunities to help grow them while being a part of Boba Guys
• Share our love for milk tea by offering endless tea on us, every shift. We like to think your family is part of the Boba Guys family, too, so your friends and family will always get a discount on drinks.

SHIFT LEAD

YOU WILL

• Consistently provide exceptional hospitality and service both to our guests and your team

• Encourage your team to be curious and build their knowledge in teas, coffee, and merchandise

• Anticipate the guest experience and constantly be one step ahead in service and hospitality

• Become a resource for problem solving, guest relationships, and product quality

• Deploy the team to ensure the best guest experience and maximize speed of service

• Be responsible for protecting the store assets by following procedures for safety, food handling, security, maintenance, and cash handling

• Monitor inventory levels and accurately track and communicate levels or potential shortages

• Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate

• Role model teamwork, collaboration, and respect in accordance with Boba Guys' Values.

• Contribute to the development of Bobaristas, Baristas, and Cashiers by providing timely coaching and feedback to build their knowledge and skills

• Support the Store Manager/Assistant Store Manager with effective succession development and active recruiting of Bobaristas and Shift Lead candidates

YOU HAVE

• A minimum of one year of work experience

• Continuous demonstrated ability to lead and provide excellent customer service

• Excellent communication and interpersonal skills

• Effective time management and delegation skills

• Ability to effectively problem solve, using sound judgment

• Performance that consistently demonstrates Boba Guys' Vision, Mission, and Values.

ASSISTANT MANAGER

Primarily focuses on keeping the store running by planning schedules, inventory, and training new hires. Success in the ASM role includes developing team members by providing on-going coaching and training in order to ensure high performance and effective succession planning.

YOU WILL

GUEST

• Be the role model of hospitality and coaching your team in the moment and reinforcing and seeking to improve quality of service
• Build a schedule and deploy a team that ensures all facets of service is effective and quick
• Ensure team competency in day to day operations
• Be responsible for staff in building their expertise of coffees, teas, and merchandise so that they may accurately answer customer questions and make personal recommendations
• Lead regular coffee and tea tastings, showcasing seasonal items and reinforcing Boba Guys' tea authority to deepen customers' connection to Boba Guys
• Ensure customer feedback and concerns are addressed within a timely manner

BUSINESS

• Demonstrate leadership of the store by ensuring cleanliness, organization, and attractiveness of store's interior and exterior. This includes facilitating monthly “deep cleanings” of the store.

• Act as a role model protecting the store assets and facilities at all times through complying and ensuring compliance with Boba Guys' policies and procedures for safety, health, security, maintenance, and cash handling.

• Oversee appropriate inventory levels by ensuring the timely placement of orders.

• Manage store promotions, store presentation, and visual merchandising. Lead and oversee the training for each seasonal promotion and follow-up on the execution throughout the course of the promotion.

• Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate.

TEAM

• Role model teamwork and respect in accordance with Boba Guys' Values. Maintain positive and productive relationships with all team members as well as other stores and departments.
• Manage the Core Training Program for all new Bobaristas and Shift Leads. Utilize training tools and resources, including training tracker to monitor progress and attainment.
• Conduct regular tea tastings with team members to create and lead a culture of superior product, knowledge, and service.
• Contribute to the development of Bobaristas and Shift Leads by providing regular coaching and feedback to build their knowledge and skills.
• Support the Stores Lead with effective succession planning and active recruiting of Bobaristas and Shift Lead candidates.

YOU ARE

• A minimum of two years of retail management/supervisory experience and/or related experience and training.

• Continuous demonstrated ability to lead and provide excellent customer service.

• Proven and on-going ability to drive sales and control costs.

• Experience coaching, training, and developing others.

• Excellent communication and interpersonal skills

• Effective time management and delegation skills

• Ability to effectively problem solve, using sound judgment

• Performance that consistently demonstrates Boba Guys' Vision, Mission, and Values.

WE WILL

• Offer better-than-market starting wages and health care options
• Take pride in the quality of our work and the relationships we build with our customers- especially the ones within our teams which means team outings, dinners, and adventures!
• Celebrate our team's incredible talents and strive to provide numerous opportunities to help grow them while being a part of Boba Guys
• Share our love for milk tea by offering endless tea on us, every shift. We like to think your family is part of the Boba Guys family, too, so your friends and family will always get a discount