About Bobtail Capital
Bobtail provides different finance products to trucking companies. Our clients are hard working blue collar workers, who are often from diverse backgrounds and speak multiple languages.
About the Customer Service Representative Position
Our customer service representative, or CSR, will act as a connection, providing information and resolving problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. THEY'RE TOLERANT, EMPATHETIC, AND INTENSELY COMMUNICATIVE. THEY LOVE TO TALK. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. PROBLEM-SOLVING ALSO COMES NATURALLY TO CUSTOMER CARE SPECIALISTS. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Service Representative Responsibilities
Handle high amounts of incoming calls
Identify the problem and figure out the solution quickly on their own
Able to relay information to customers effectively.
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Keep records of customer interactions, process customer accounts, and file documents
Go the extra mile to engage customers
Customer Service Representative Requirements
Bilingual - Spanish and English
Strong phone administration skills and active listening capabilities
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
Problem solver
People person - enjoy talking to people and able to build relationships with customers quickly
Good with technology
Able to pick up concepts quickly
High school degree
Prior experience in logistics or trucking is a plus