BODY ONE PHYSICAL THERAPY, LLC - FRONT OFFICE ADMINISTRATOR  Our ZIONSVILLE location is seeking a full time Front Office Administrator.  This is a key customer service role required for the support of our patients, physical therapists, and overall office operations.

COMPANY OVERVIEW

BODY ONE PHYSICAL THERAPY is a privately-owned physical therapy provider with three offices on Indianapolis' north side. We provide unmatched, personalized care to patients in an out-patient physical therapy setting. BODY ONE PHYSICAL THERAPY views every patient and employee interaction as an opportunity to help that person reach their goals, and provides world-class resources to assist. With a focus on personal and professional growth, BODY ONE PHYSICAL THERAPY is seeking employees who have a vision for team work and success.

JOB SUMMARY

The role of a Front Office Administrator is the initial point of contact with patients and a liaison between patients and clinic staff. They are responsible for being able to effectively and professionally communicate company policies, procedures and insurance information while providing exceptional customer service. The position is responsible for following all office, compliance, Medicare and HIPAA privacy and security policies.

RESPONSIBILITIES AND DUTIES

• Answers phones, takes and/or triages calls, and relays messages in a professional and timely manner.
• Schedules patients for services to assure treatment goals are met. 
• Manages the schedule, waitlist and rescheduling needs for efficient operations.
• Communicates with patients clearly explaining the clinics practices for insurance, payment, and scheduling appointments.
• Contacts insurance companies before the patient’s first visit to verify insurance coverage and obtain authorization when required. Communicates with patients to explain what will or will not be covered.
• Meets with patients on their first visit to ensure all necessary paperwork is completed before treatment begins.
• Collects patients co-payments at each office visit. Reminds patients of the clinic's policy that requires co-pays and other cash services be paid each visit.
• Processes incoming correspondence including mail, email, voicemail and fax requests in accordance with applicable policies and procedures.
• Performs other office support work for PT team as needed.
• Assists to ensure compliance with Federal, Medicare and contractual guidelines and company compliance policies

QUALIFICATIONS AND SKILLS

• Min. High School Diploma or GED required; Associates Degree or college level business courses preferred.
• Previous experience in a busy medical office or similar face-to-face customer service environment requiring strong communication, organization, and follow-through skills required.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Effective computer and technology skills.
• Ability to handle multiple tasks in a very busy environment.
• Demonstrated interest in self-development and the development of the staff.

BENEFITS  

Competitive pay and a professional, family-oriented working environment. This full time position offers the following benefits: medical, dental, vision and life insurances, retirement savings with company match, short & long term disability, EAP, etc. as well as paid holidays and paid time off.

Job Type: Full-time

Pay: $14.00 - $14.50 per hour

COVID-19 CONSIDERATIONS  

Our practice is committed to keeping employees and clients safe and healthy. We are able to continue to provide essential healthcare services with accommodations such as limiting visitors, social distancing, masks, increased cleaning schedules, and other measures.