Body Renew Alaska is seeking a qualified Customer Service Specialist. Applicant should be dependable, detailed orientated, organized, able to multi task, be able to meet deadlines, and able to prioritize responsibilities. Applicant should also have a professional and enthusiastic attitude in person as well as over the phone. We are looking for someone who is a self-motivator and independent worker.

Job Duties:

Assist Office Manager

Answer incoming phone calls

Return member messages within suitable time Check Voicemail and Email for messages from members and employee

Assist members with questions or concerns Contact members to update billing

Assist employees with member billing and account questions

Contact members to process any changes or requestsProcess member request forms; cancellations, freezes, and transfersAssist with membership and personal training account disputes

Assist with collection reports and work closely with collection company

Process and submit delinquent report and contact members that are delinquent via phone and/or email and mail

And other job duties as requested.

Experience:

High School Diploma

Minimum 2 years of administrative or customer service experience

Strong computer skills, must be able to type 40 WPM and have Microsoft Software experience

Full time Monday - Friday 8 AM - 5 PM