Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Help or transport service

Opportunity for advancement

Paid time off

Parental leave

Profit sharing

Training & development

Vision insurance

Wellness resources

Job description:

We are seeking an experienced Customer Service Representative (CSR) for our busy, professional auto body shop. This role is ideal for someone who is confident using CCC ONE, understands the repair process, and knows how to deliver excellent customer service in a fast-paced collision repair environment.

You will be the main point of contact for customers and play a key role in keeping repairs moving smoothly from intake to delivery.

Responsibilities:

Greet customers in person and over the phone with professionalism

Manage customer files and repair status using CCC ONE

Schedule repairs, drop-offs, and pick-ups

Communicate repair progress clearly to customers

Coordinate with estimators, technicians, and insurance companies

Review estimates, supplements, and invoices with customers

Process payments and close repair orders

Maintain organized front office operations

Handle customer concerns with professionalism and efficiency

Qualifications:

CCC ONE experience required

Prior auto body or collision repair experience preferred

Strong communication and customer service skills

Ability to multitask and stay organized in a fast-paced environment

Comfortable working with insurance-driven repairs

Reliable, punctual, and professional

What We Offer:

Competitive pay based on experience

401(k) with company match

Profit sharing

Paid vacation and PTO

Stable, long-term employment

Supportive team and professional work environment

If you’re an experienced CSR who knows CCC ONE and takes pride in delivering great customer service, we’d love to hear from you.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Experience:

Customer service: 2 years (Required)

CCCONE Software: 2 years (Required)

Language:

Spanish (Required)

Work Location: In person