Body Shop Collision Estimator — Collision Center

Location: Albuquerque, NM

Quality Dealerships is seeking an experienced Collision Estimator to blueprint damage, write accurate estimates, and partner with insurers to restore vehicles to OEM standards. You’ll own the customer experience from intake to delivery while driving cycle time, accuracy, and CSI.

Why You’ll Love This Role

• Stable, high-volume dealership collision center with strong parts support
• Modern tools (CCC ONE/Mitchell/Audatex) and documented blueprint process
• Paid training (I-CAR/OEM) and clear advancement path
• Competitive pay with performance incentives
• Comprehensive benefits (medical, dental, vision, retirement)

What You’ll Do

• Perform complete blueprint (disassembly, photos, lines, ops) to capture all repair needs up front
• Write accurate estimates in CCC ONE / Mitchell / Audatex using OEM procedures and P-pages
• Coordinate with insurers/DRP partners; negotiate and document supplements efficiently
• Communicate repair status to customers; set expectations and maintain high satisfaction
• Partner with Parts to pre-order long-lead items and validate pricing/supersessions
• Document pre/post scans, calibrations (ADAS), and sublet operations per OEM/insurer guidelines
• Schedule jobs, manage repair plans, and help the team hit touch-time and cycle-time targets
• Ensure complete, compliant, and auditable RO documentation

What You’ll Bring

• Professional collision estimating experience (dealership or high-quality independent)
• Fluency with CCC ONE, Mitchell, or Audatex and digital photo documentation
• Strong knowledge of OEM repair procedures and parts/materials operations
• Clear customer communication and insurer negotiation skills
• Organized, detail-driven, and comfortable managing multiple vehicles in process
• Valid driver’s license and insurable driving record

Nice to Have

• I-CAR Platinum / ASE B6 Damage Analysis
• DRP experience and familiarity with scorecards/compliance
• ADAS calibration workflow knowledge and sublet management

Shop Tools & Process

• CCC ONE (preferred) with estimator tablets and photo suite
• OEM service information and documented blueprint/QC flow
• Computerized measuring, frame benches, and calibration partners
• Integrated parts procurement and supplement discipline to reduce delays

How We Measure Success

• Estimate accuracy and first-time blueprint capture (low supplement rate)
• Cycle time, touch time, and on-time delivery
• CSI/Net Promoter outcomes and complaint-free handoffs
• DRP scorecards: documentation, severity control, re-key/returned estimate rates
• Parts/materials gross integrity and policy compliance

Compensation & Benefits

• Competitive base pay with commission/bonus opportunities
• Health, dental, vision, and retirement benefits
• Paid training and professional development
• Modern facility and team-first culture

About Quality Dealerships

Family-owned and serving Albuquerque since 1957, our reputation for quality repairs is built on process, craftsmanship, and customer care. Join a collision team that backs its estimators with tools, parts, and support.